People rely heavily on technology in today’s fast-paced environment for everything they do. New technology makes life easier by bringing a wide range of valuable services to our front door. A popular example is an online ride booking platform.

The heart of the taxi service is a sophisticated taxi dispatch algorithm and system, and the best taxi dispatch software gives you limitless options and features for managing taxi drivers, cabs, and clients while enabling you to take appropriate actions based on trip data.

Choosing the best taxi software for your company is important. However, it might also be stressful going through the process of deciding on which one. You’ll require transportation software to accommodate your expansion without breaking the bank, especially if you start with a small fleet.

For all your needs related to operating a transportation company, know that SmartMove Systems has got your back!

Call Center Add-on Delivers Service Excellence

One of the essential advantages of using a customer care call center is the opportunity to expand and serve your consumer base. A call center puts your online ride booking software business on the other end when a consumer has a problem with one of your goods or services.

You may already be aware that a contact center can assist companies in offering particular customer care. They ensure a great user experience across all devices and channels, including calls, emails, live chat messages, SMS texts, and support requests.

In the transportation sector, there is fierce competition to survive. More than just providing your consumers with good service is required. They search for the most excellent offers and procedures at the most affordable costs.

Your main priority should be your clients and passenger solutions. Your online ride booking software needs a phone answering service team to manage all the calls. They will be accessible around the clock to take reservations and address client issues. You will find it simple to operate several calls at once. Through this, your company will appear more professional.

SmartVoix by SmartMove

The SmartMove booking and dispatch system also integrates easily with the feature-rich phone system known as SmartVoix. Call centers can increase efficiency, dependability, and traceability through this system. It automates routine processes and removes data entry errors.

Additionally, it logs all calls and connects them to the initial reservation. This function offers an excellent quality control measure. With SmartVoix, you can expedite bookings using “interactive voice response,” or IVR.

By using the caller’s phone number and previously captured caller information, SmartVoix can identify the caller. To give essential callers priority, it also offers enhanced call queuing. As a result, SmartVoix provides more excellent capabilities and enables you to make more precise reservations.

If you have any inquiries regarding online ride booking software or call center services, SmartMove Systems can help. Our knowledgeable dispatchers, accessible 24 hours a day, seven days a week, will take care of all your taxi booking needs.

Online Ride Booking Software Safety Advantages

Most consumers are unaware that the majority of online ride booking software just functions as call centers connecting potential customers with authorized drivers. And as a result, they have little control over the vehicles. 

Taxi dispatch software services are supposed to be a safe option for people looking for a secure mode of transportation. It’s crucial, especially in today’s world, where security is a significant concern. Still, sadly, both passengers and drivers are experiencing problems. 

Fortunately, a feature like Emergency triggers can help to resolve this worrying issue. We can install a hidden button in the vehicle that sends a distress signal. The driver can push the button discreetly with no alarm or notification to the customer.

When the driver presses the button, they can immediately reach customer service, and the call center can swiftly take action. In cases where a driver or passenger is in danger and needs a rapid safety response, they can use the emergency trigger.

Develop a custom strategy with us based on your fleet size. We can handle fleets of just 2 vehicles to 200+ and more! Experience SmartMove Systems, and watch as your company soars to new heights.

Schedule a demo today and learn more!

There are various reasons as to why people start transportation companies. Entrepreneurs consider high demand and lack of (good) options of transportation in the area they plan to serve.

People will always need transportation. Medical transportation demand has been on the rise, and many are capitalizing by starting an NEMT (non-emergency medical transportation) company. On another note, as society is moving towards more normalcy, the freedom to travel and enjoy social experiences has also resulted in many overcompensating for the lost last few years by going out and traveling more than before, also boosting business in transportation.

In order to optimize profitability, overhead and operating costs, it’s vital to identify a profitable system for customer booking and ride dispatching to drivers. Luckily, SmartMove Systems offers startup taxi and NEMT companies with affordable, low-cost options for custom branded online booking, dispatching, and customer support.

Made to Grow with Small Fleets

SmartMove Systems cater to the diverse needs of transportation companies. Whether you are starting with 2 vehicles or 200+, SmartMove offers options for any budget. We’ve helped small, modest fleets grow to large fleets with multiple transportation verticals and extended service areas.

Get your online booking and dispatching with SmartMove >>

Keep Up with Today’s Standards

With all of the online and mobile applications in today’s age, the customer experience (CX) and even driver experience expectations are high. This makes it even more necessary to provide convenient online booking/app options that integrate and work together with dispatching.

Make the SmartMove

Taxi and NEMT startups need an affordable option for ride management and operations. SmartMove brings high level technology at a lower cost.

It’s no wonder why more networks and operators are turning to SmartMove Systems for their transportation company operation needs.

• Great Experience for Passenger, Driver, Operators
• Low Cost, Affordable
• Live GPS Vehicle Tracking
• Easy Dispatching Platform
• Corporate Account Portal for Your Business Clients
• Use Android Devices
• Advanced, In-Depth, Real-Time Reports & Financials
• Low Cost Call Center Answering Service 
• Custom Branded Online Booking and Mobile Apps
• 24/7 Technical Support

Try SmartMove

Getting Started is Easy

Book a free demo today. The SmartMove team is ready to explain in-depth, the features that fit your specific needs.

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Contact Us

Support/Sales: +1 (206) 886 0620

Email:  help@smartmovesystems.com

Learn more about SmartMove Systems bundled with call center services >>

It’s important, when considering a transportation management system or looking to replace your existing one, to think deeply about how it works when connecting customer service agents answering phones (chats, social media, etc.) to drivers that want the ride, as well as how the customer experiences their ride verification.

SmartMove’s Comprehensive and Integrated approach to taxi dispatching provides a thorough software solution to taxi companies, their customer support, drivers, and clients.

SmartMove’s cutting edge advanced technology addresses the needs of every part of the taxi ride from the passenger to the driver, to the operations and the support team.

Passenger Experience

Passenger safety, privacy, and convenience has been thought through in SmartMove’s software solutions.

The SmartHail app provides passengers with lots of customization options and relevant information about their rides.

Web browser booking is also available from SmartMove, allowing companies to have a custom branded website booking tool for another easy booking experience. 

Privacy is ensured with passenger and driver being able to call each other with no phone numbers being revealed while saving dead miles and reducing wait times for passengers by enabling SMS communication and tracking.

SmartMove supports a variety of payment methods that’s intuitive and painless with instant digital receipts sent by email.

More details of the features and benefits can be found here:

Driver Workflows

SmartMove’s software solution for Drivers reduces the friction of their workdays primarily through the SmartDriver App which enables them to access shift reports, fill in their logbook and send messages. 

Drivers can also rest easy with SmartMove’s advanced driver duress alarm solutions to keep them safe on the road which can be a physical panic button installed in a discreet location in the vehicle.

SmartMove Go provides a soft meter that calculates the fare based on distance traveled and works as a backup to the stand-alone meter or even works for areas outside of normal operating areas.

More driver solutions can be found here:

Fleet Operation Support

SmartMove’s cutting edge technology quickly dispatches bookings to the suitable cars and, through the Docketkiller tool, it takes care of the accounting, regulatory, insurance, and quality assurance paperwork with detailed information on the most relevant categories streamlining all processes.

SmartMove bundles call center support either on a full time or part time basis. Moreover through the SmartVoix phone system automating simple inquiries is easier than ever. 

Ask about our packages that bundles SmartMove Systems + SmartMove Call Center Services

Everything you need to run a modern, advanced transportation company.

The plethora of benefits can be read here:

Owner/Operator Solutions

All of these software solutions tie in with operators and owners having full access to the financials giving them unparalleled awareness and control over their business. 

SmartMove offers customized reporting that allows you to focus on the data points that matter. 

To see more of these integrations, see here:

Who Needs SmartMove Systems?

• Taxi Companies
• Non-Emergency Medical Transportation (NEMT) Companies
• Limo Companies
• Shuttle Transportation Companies
• Any Transportation Company that Needs Comprehensive Trip Management

SmartMove Systems is easily scalable to grow as your business grows. Serving the needs of fleets of all sizes, from 1–200+ vehicles.

To get firsthand experience of these benefits and more, book a demo with us today!