Every taxi business needs an efficient dispatch system for operations and management. You can either develop a software from scratch or buy a ready-to-use one.

Most companies use apps for their drivers and passengers — but building an app from the ground up requires significant resources, time, and money. This has made personal custom software a risky venture.

That considered, a ready-to-use but customizable booking and dispatch system like SmartMove Systems is the best yet affordable option. They offer subscription-based software with powerful features that can be tailored to fit your fleet operations.

Integrated and Scalable Call Center Service 

SmartMove offers access to support agents that can handle calls, chats, emails, and more. For scalability, you can choose the pricing structure that works best for you.

Apart from the 24/7 call center support for your team and the flexible call taking options, SmartMove has an interactive voice response (IVR) integration called SmartVoix.

With SmartVoix’ call routing option, common tasks are automated and data entry errors are eliminated. As a result, your call center support can increase efficiency, reliability and traceability.

SmartVoix also helps:

• Identify the caller via the phone number
• Identify previously recorded caller details including name and addresses
• Provide advanced call queuing to prioritize important callers
• Allow you to take more accurate bookings and offer advanced functionality
• Record all calls and link them to the original booking. This provides an exceptional quality control measure.

Watch Video: SmartVoix Guide for Dispatch Operators

Ready-to-Use and Customizable Features

SmartMove Systems offers many customization options for your fleet’s unique needs. With the tailored software solution, you’re sure to get exactly what you need within your budget.

You can customize:

• Reports and create new query reports specific to your requirements
• Dispatch zones and site profiles.
• Fleet rates and tariffs
• Addresses — can be imported from a range of sources to eliminate double handling and user error.
• Multiple fleet profiles easily and create specific regulations for individual fleets
• Employee profiles and records and employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers
• SmartHail passenger booking app — can be easily branded to your fleet

Being a cost-effective dispatch system, you can use SmartMove’s dynamic pricing to cater to your fleet’s workload.

Comprehensive Reporting and Record Keeping

To make your job easier, SmartMove provides a platform to easily access all ride information, driver jobs, financials and more for auditing and accounting.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or management use

In addition, SmartMove streamlines your entire book-keeping process, from accounting to legislative and quality insurance requirements. Which is why we call these innovative features DocketKiller as they eradicate paperwork.

Through these tools you’ll be able to optimize your fleet operations, identify cost saving areas, streamline rosters, and more.

Driver and Passenger Solutions

On top of being a cost-effective dispatch system, SmartMove also offers solutions for your passengers and drivers. You can rest easy knowing that your drivers and passengers have a full suite of reliable tools to make their ride comfortable, safe, and secure.

Scalable and Low-Cost Dispatch System

Whether you’re operating a small fleet or multi-state transportation, our dynamic pricing options, simplified regulatory and safety checks, and reduced paperwork make managing taxi operations easier and budget-friendly.

If you’re thinking of entering the world of transportation and taxi, the rest of this read should set you on the right track!

As of 2023, the taxi industry is estimated to be worth 42.6 billion dollars in the US alone. Easily, the taxi business is one of the most lucrative lines to get into with low upfront costs.

However, running a taxi fleet can be quite a challenge. It takes organization, efficiency, and proper planning to make sure everything is running smoothly.

That’s why you need a trusted fleet operation software to help you on your way to success — providing passenger, driver, fleet operation and owner operator solutions so you can keep up with the industry’s ever-changing demand.

Get Your Paperwork Done

Whether you’re contracting or employing taxi drivers, you need to keep track of accounting, legislative, and quality insurance necessities.

You might find these recurring tasks overwhelming. Fortunately, there are taxi software features out there that make dealing with paperwork a breeze.

For instance, SmartMove’s DocketKiller feature revolutionizes book-keeping and streamlines processes to save you time and effort.

Benefits for Drivers

• 100% paperless transactions.
• End of shift report is available immediately when the driver logs off.
• Calculates income, cash, statistics and amount payable to the driver.
• Expenses can be recorded in the vehicle and the end of shift report will make the appropriate adjustments.
• Fare discrepancy report is also available.

Benefits for Owner/Operators

• Summary of the account work done by a vehicle.
• Formatted as an invoice from owner to fleet.
• Invoices can be easily generated at the end of a month.
• No handling of dockets required. All the information needed is already in the system.
• Can be emailed.
• Owner can check details before invoices are issued to account holders.

In short, all information required for invoicing is right at your fingertips in one convenient system.

Looking After Your Taxi Drivers

Running a taxi business means that you not only need to look after your customers, but also the drivers behind the wheel. SmartMove understands the importance of your duty to provide top-notch care and ensure everyone is safe on the road.

Thus, we created a system that includes features like Duress Panic, Soft Meter, End of Shift Report, and more!

How to Get the Most Out of Your Taxi Business

Invest in advanced software solutions such as fleet management software. Their built-in customer and driver apps can really give your business a much needed boost.

At SmartMove, your drivers have access to SmartDriver, a state-of-the-art app which allows them to handle bookings away from their vehicles. At the touch of a button, SmartDriver will also respond to messages, access shift reports, and fill in the logbook. 

In addition, taxi drivers:

• Receive job offers, and interact with them.
• Navigate to the next job using the phone’s GPS
• View flight Information
• View future booking information
• Easy access to job & financial information

Choose a Low-Cost Booking and Dispatch System

SmartMove Systems is a global leader in booking and dispatch systems, serving Taxi Networks, Fleets, Rideshare Operators, Paratransit, Livery, and Shuttle service providers with lower-cost & scalable booking, dispatch, and integrated call-center solutions.

Book a Demo today!