Every taxi business needs an efficient dispatch system for operations and management. You can either develop a software from scratch or buy a ready-to-use one.

Most companies use apps for their drivers and passengers — but building an app from the ground up requires significant resources, time, and money. This has made personal custom software a risky venture.

That considered, a ready-to-use but customizable booking and dispatch system like SmartMove Systems is the best yet affordable option. They offer subscription-based software with powerful features that can be tailored to fit your fleet operations.

Integrated and Scalable Call Center Service 

SmartMove offers access to support agents that can handle calls, chats, emails, and more. For scalability, you can choose the pricing structure that works best for you.

Apart from the 24/7 call center support for your team and the flexible call taking options, SmartMove has an interactive voice response (IVR) integration called SmartVoix.

With SmartVoix’ call routing option, common tasks are automated and data entry errors are eliminated. As a result, your call center support can increase efficiency, reliability and traceability.

SmartVoix also helps:

• Identify the caller via the phone number
• Identify previously recorded caller details including name and addresses
• Provide advanced call queuing to prioritize important callers
• Allow you to take more accurate bookings and offer advanced functionality
• Record all calls and link them to the original booking. This provides an exceptional quality control measure.

Watch Video: SmartVoix Guide for Dispatch Operators

Ready-to-Use and Customizable Features

SmartMove Systems offers many customization options for your fleet’s unique needs. With the tailored software solution, you’re sure to get exactly what you need within your budget.

You can customize:

• Reports and create new query reports specific to your requirements
• Dispatch zones and site profiles.
• Fleet rates and tariffs
• Addresses — can be imported from a range of sources to eliminate double handling and user error.
• Multiple fleet profiles easily and create specific regulations for individual fleets
• Employee profiles and records and employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers
• SmartHail passenger booking app — can be easily branded to your fleet

Being a cost-effective dispatch system, you can use SmartMove’s dynamic pricing to cater to your fleet’s workload.

Comprehensive Reporting and Record Keeping

To make your job easier, SmartMove provides a platform to easily access all ride information, driver jobs, financials and more for auditing and accounting.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or management use

In addition, SmartMove streamlines your entire book-keeping process, from accounting to legislative and quality insurance requirements. Which is why we call these innovative features DocketKiller as they eradicate paperwork.

Through these tools you’ll be able to optimize your fleet operations, identify cost saving areas, streamline rosters, and more.

Driver and Passenger Solutions

On top of being a cost-effective dispatch system, SmartMove also offers solutions for your passengers and drivers. You can rest easy knowing that your drivers and passengers have a full suite of reliable tools to make their ride comfortable, safe, and secure.

Scalable and Low-Cost Dispatch System

Whether you’re operating a small fleet or multi-state transportation, our dynamic pricing options, simplified regulatory and safety checks, and reduced paperwork make managing taxi operations easier and budget-friendly.

There are a lot of things to consider when you start to manage an on-demand fleet. Certain factors like dispatching algorithms, keeping up with a high demand, and developing a reliable system for fleet operations are among the common challenges startup cab companies face.

Customer Convenience

Traditional systems most cab companies initially adopt can be very limiting.

On some occasions, customers simply fill out a form that allows them to book a ride, without the assurance of actually securing what they need. Once the forms are submitted, it automatically goes to the pile of requests lining up for a confirmed booking.

In addition to the uncertainty, there is a higher chance of losing customers and other potential clients due to delayed responses.

SmartMove’s solutions speed up the process with its advanced dispatching algorithm that assigns available cars to passengers as well as integrating a variety of payment options to cover the ease of transaction.

Whether it’s whitelisting for your brand, ride tracking, privacy features, and smart payment options, SmartMove has got the passenger solutions.

The Need for a Taxi Scheduling and Dispatching Software

To address the issues of customer convenience and keeping up with high demand and a potentially growing customer base, successful cab companies opt to develop a reliable system for taxi scheduling and dispatching.

With the help of taxi dispatch software, it’s now possible to cater to the demands of every client, all at once! SmartMove’s integrated software does this seamlessly by automatically dispatching customers to the nearest available cab, and with multiple possible cars, the system’s algorithm accounts for fair ride distribution. The smooth integration shows when a ride is accepted, and an invoice is generated for both the driver’s daily report as well as for fleet operations or the accounting department.

Get that seamless ecosystem efficiency for drivers and fleet operations.

Achieve More with the Right Taxi Resources

Using SmartMove software allows you to maximize the potential of your company by providing you with the best fleet operation solutions. Now, you can get an automated taxi dispatch software that is tailored to the needs of your business and customers. 

With taxi scheduling software, your customers can easily find the nearest available driver for a fast and efficient ride assignment. The SmartMove taxi call center option is also available to help you make the most of customer care at a reduced cost as compared to hiring local employees that may compromise the quality of your service.

Get the best solution for booking & dispatching rides, taking customer calls, and more!

Make the SmartMove Now!

SmartMove Booking and Dispatch Solutions is one of the most trusted and most reliable online cab booking software in the United States, providing the best taxi scheduling and dispatch system that caters to your needs and the needs of your customers as well!