Every taxi business needs an efficient dispatch system for operations and management. You can either develop a software from scratch or buy a ready-to-use one.

Most companies use apps for their drivers and passengers — but building an app from the ground up requires significant resources, time, and money. This has made personal custom software a risky venture.

That considered, a ready-to-use but customizable booking and dispatch system like SmartMove Systems is the best yet affordable option. They offer subscription-based software with powerful features that can be tailored to fit your fleet operations.

Integrated and Scalable Call Center Service 

SmartMove offers access to support agents that can handle calls, chats, emails, and more. For scalability, you can choose the pricing structure that works best for you.

Apart from the 24/7 call center support for your team and the flexible call taking options, SmartMove has an interactive voice response (IVR) integration called SmartVoix.

With SmartVoix’ call routing option, common tasks are automated and data entry errors are eliminated. As a result, your call center support can increase efficiency, reliability and traceability.

SmartVoix also helps:

• Identify the caller via the phone number
• Identify previously recorded caller details including name and addresses
• Provide advanced call queuing to prioritize important callers
• Allow you to take more accurate bookings and offer advanced functionality
• Record all calls and link them to the original booking. This provides an exceptional quality control measure.

Watch Video: SmartVoix Guide for Dispatch Operators

Ready-to-Use and Customizable Features

SmartMove Systems offers many customization options for your fleet’s unique needs. With the tailored software solution, you’re sure to get exactly what you need within your budget.

You can customize:

• Reports and create new query reports specific to your requirements
• Dispatch zones and site profiles.
• Fleet rates and tariffs
• Addresses — can be imported from a range of sources to eliminate double handling and user error.
• Multiple fleet profiles easily and create specific regulations for individual fleets
• Employee profiles and records and employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers
• SmartHail passenger booking app — can be easily branded to your fleet

Being a cost-effective dispatch system, you can use SmartMove’s dynamic pricing to cater to your fleet’s workload.

Comprehensive Reporting and Record Keeping

To make your job easier, SmartMove provides a platform to easily access all ride information, driver jobs, financials and more for auditing and accounting.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or management use

In addition, SmartMove streamlines your entire book-keeping process, from accounting to legislative and quality insurance requirements. Which is why we call these innovative features DocketKiller as they eradicate paperwork.

Through these tools you’ll be able to optimize your fleet operations, identify cost saving areas, streamline rosters, and more.

Driver and Passenger Solutions

On top of being a cost-effective dispatch system, SmartMove also offers solutions for your passengers and drivers. You can rest easy knowing that your drivers and passengers have a full suite of reliable tools to make their ride comfortable, safe, and secure.

Scalable and Low-Cost Dispatch System

Whether you’re operating a small fleet or multi-state transportation, our dynamic pricing options, simplified regulatory and safety checks, and reduced paperwork make managing taxi operations easier and budget-friendly.

A small or medium sized corporation may have an assortment of third party software vendors providing for the other moving parts of the business. Each software service may work well on its own but may not be optimized to work with the rest of the system. Another possible issue is scalability.

Here, we look into dispatch software as part of a fully functioning system. We’ll also explore how an all-in-one system brings your business on top and get powerful features at any size.

Taxi Dispatch Software as an All-In-One System

In this smartphone centered era, the best kind of taxi dispatch software has at least three core components: the passenger app, the driver app, and an admin app. These three components fill the functions of booking, dispatching, and fleet management.

SmartMove Systems does all three as well as integrating call-center operations, and accounting tools. More importantly, Smart Move’s taxi dispatch software as an all-in-one system works seamlessly with one another.

Booking with SmartHail Passenger App

A core aspect to modern taxi dispatch software is booking, which in this case, is the passenger app. A detail that impacts the bottomline immensely is ease of use. The less friction there is in user experience the more likely they are to book and repeat. The SmartHail App has no logins after the initial set up, payment can be made on app with a diversity of payment options, prefilled pick ups or destinations based on travel history, and a user interface built for ease of use.

One of the concerns that personal ride service or taxi corporations have is with building their brand. The SmartHail App can be white labeled to the client’s brand to fully give passengers the brand experience that the company is cultivating.

To see the details of the user interface and other features, book a demo.

Integrated Call Center Operations & IVR — SmartVoix

Customer service solutions that come separately may have trouble interfacing with another separate part of the corporation. This friction in systems may lead to mistakes and losses. What SmartMove has done is to integrate call center operations and IVR systems that interface seamlessly with the booking and dispatching system.

SmartVoix automates common tasks and eliminates data entry errors thus increasing call center efficiency, reliability, and transparency. It does this by providing information and call recording as well as providing advanced call queuing to prioritize important callers.

The bottomline of accurate bookings and the intricacies of the IVR and call center operation options are better fleshed out by booking a demonstration.

SmartDriver App

The second piece to modern taxi dispatch software is the driver app that allocates the rides fairly and quickly to the fleet as well as automating invoice generation. SmartDriver increases efficiency in driver workflows and benefits both the driver and the corporation’s bottomline.

SmartMove Track

This advanced duress panic system addresses the necessity of protection of human and material resources through SmartMove’s real time GPS vehicle monitoring and emergency button call monitoring to get a better handle of the situation and necessary timely response.

DocketKiller

A considerable factor that affects profits, other than sales, are administrative costs. DocketKiller is a collection of features that clinches all of the above apps and solutions together to save you time and money by reducing time taken on bookkeeping.

Corporate clients would be pleased to know that there’s unprecedented access, control, and collection of relevant data. Owners can check invoice details before issuance to account holders, that invoices are easily generated at the end of the month, and most importantly, no handling of necessary dockets as all information needed is collected and generated by the SmartMove System.

Get The Ideal Corporate Taxi Dispatch Software

Scale your fleet operations on a lower cost that gets you taxi dispatch software that handles booking, dispatching, data gathering and processing, and call center support all into one package. Get the seamless system of SmartMove and book a demonstration today.

Switching systems isn’t a decision taken lightly. It can take time for people to adjust to it, which may affect operations before it can be properly assessed.

Making the SmartMove is important in deciding dispatching technology to adopt.

Signs That Your System Needs An Update

The first step to solving a problem is to acknowledge that you have a problem, and reading this shows that you’re in the right direction towards addressing it. We need to audit ourselves, and some part of that is simply looking at our bottomline to see that there’s a need.

Hinders Growth

When you think about your revenue, we need to keep in mind that part of what limits how much can be earned is the turnaround time in the processes. The more that can be processed, the higher the potential for more revenue.

One of the simplest checks is to ask yourself if your process is creating a backlog. In other words, if the tech could not keep up to the needs of the business, then an upgrade is overdue.

Manual Processing

Another significant sign that shows you need to upgrade your dispatch tech is the lack of automating the basic functions. This includes using basic software for processing your business, as well as your accounting, quality insurance requirements, and other paperwork.

Speaking of paperwork, when the system still relies on a lot of physical hardcopies then there’s a higher chance for inefficiencies such as difficulty searching for a particular document.

High Rates of Errors

Whether it’s a paper-based system or a digital one, you’ll know that there’s room for improvement when there are high rates of errors. The specific rate can differ from firm to firm but a self audit can yield how much loss happens from a few percentages of error.

Isolate the source of the errors, and if it’s determined to be issues from the software system side of things, then it’s most definitely time to upgrade dispatch tech.

Long Waits

On the consumer side of things, a sign to look out for are complaints from passengers about how long the booking and reservation system takes.

Speaking of passengers…

What Customers Expect Now

These days, customers expect a whole suite of features as the minimum in what makes for a good taxi or personalized ride service. What threads these expectations together is an experience of convenience.

And that includes online booking apps, live GPS mapping of vehicles, multi-payment options, among others. If these are features that you think can benefit your business, then consider integrating these features into a complete package instead of getting it from different providers. There’s sure to be less problems juggling different providers and apps together down the line.

Making the SmartMove

If anything above applied to you, then the smart move to make would be to look for dispatching technology that integrates the entirety of the taxi operation. SmartMove Systems has a comprehensive systems approach that has features and solutions for passengers, drivers, back office operations, and owners and operators.

Lower Cost & Scalable

SmartMove Systems offers affordable options for fleets of any size, even as little as two vehicles and scalable to larger fleets as well and can comfortably accommodate a 200 vehicle fleet.

24/7 Support Team

SmartMove won’t leave you in the dust with support available to all fleets 24 hours a day, 365 days a year.

This includes support for:

• Driver Training
• Staff Training
• After Hours Assistance
• Troubleshooting and System Improvements
• Assistance with Specific Reporting Requirements
• Everyday Assistance with Fleet Operations to Maximize Efficiency

Advanced Safety/Emergency Measures

Nobody expects, much less wants, taxi robberies or unruly passengers or driver health emergencies. With the proper dispatching technology, you can secure your drivers and your fleet.

So caring for the safety of your drivers isn’t just common sense but also makes perfect business sense. SmartMove Track can install an advanced driver duress alarm that is discreetly placed in the driver seat and is silent when pressed. When activated, all cars can be alerted and in-built GPS will guide the driver to the other taxi’s location.

For more information on the SmartMove Track, see our full set of features of protection.

Full Suite of Software

SmartMove’s Integrated Software solutions comprehensively includes solutions for your passengers, drivers, fleet operations, as well as for you, the owner or fleet operator. No aspect of your business is left behind.

From accounting to data collection to customer service to dispatching technology, SmartMove has you covered in all the right ways.

Dispatching Technology For Startups & Those Ready to Innovate

SmartMove Systems can handle fleet sizes from as small as 2 vehicles to more than 200. What’s more, there will be full support to fully and painlessly consolidate and harmonize the system with your employees and your workflows.

Upgrade your dispatching technology today and book a demo to see the system yourself.