Are you running a taxi or non-emergency medical transportation (NEMT) company? Ready to take the next step in leveling up your operations? 

It’s time to work with a software company that can accommodate the needs of:

Customers

Today’s transportation customer comes with expectations of convenience, quickness, quality, with digital options for paying and booking.

Drivers

Drivers are the backbone of your company and their experience matters. Driver satisfaction and loyalty can be built through ease of accepting rides, collecting payments and easy ride management and scheduling.

Dispatchers

Making the job easier for dispatchers can allow your workforce to operate with less manpower if the dispatch team is given tools like smart/automated ride dispatching and ride assignment tools.

Ownership

The right software can make all the difference. Keep all of the ride data and financials in one place, where trends can be easily monitored and decisions can be made based on hot spots in service areas and driver performance data.

See the extensive features that SmartMove provides that will allow you to

SmartMove Systems was made for growing taxi companies.

With SmartMove, you can add on features as you grow your business — making for a more cost-effective option for transportation/taxi startups. 

Innovating since 1986. Supporting the taxi industry since 2002

Taxi Startups: Schedule a Demo Today!

Are you ready to learn all the ways SmartMove Systems can take your transportation business into the fast lane?

Schedule a meeting with our team, contact us online or give us a call to get an in-depth demonstration of how SmartMove works with your business.

Book a Demo  Contact Us ]]> https://smartmovesystems.com/blog/2023/04/28/best-taxi-dispatch-booking-system-software-transportation-nemt-limo-startups-app/feed/ 0 https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/ https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/#respond Mon, 10 Apr 2023 18:54:37 +0000 https://smartmovesystems.com/?p=1314 A Guide on Taxi Fleet Management for Small US Fleets

The transportation industry has changed dramatically over the last decade and continues to adapt to the ever changing demands of customers. 

1. Go for corporate contracts

Creates a steady stream of income. When drivers are depending on you to give them rides, you need ways to maximize consistency to not only grow your business, but to also keep your driver onboard. 

Target your marketing and sales towards businesses that have a high volume of regular ride needs for their customers, guests, patients, and employees. This could include: hotels, event coordinators, business travelers, retirement homes/skilled nursing facilities, and medical establishments in your service area.

Non-emergency medical transportation (NEMT) is a growing sector of the transportation industry. It would be very wise to target medical businesses and establishments that accommodate the growing geriatric population (baby boomers) that will be needing transportation assistance as they become older and in need of more specialized care. 

2. Create a company culture

Form a team of drivers that are motivated towards the same goal: success of the company. Show them they are valued and play a highly important role in business growth. Genuinely show interest in creating a positive work environment, check in on any feedback they might have and celebrate their wins. When your team of drivers feels a personal connection with the company they work for, they’ll have more motivation to perform their best and represent the business in a good light with every interaction.

3. Invest in optimal customer and driver experience

• Are you allocating your budget in the right places? In order for your company to scale, you need to invest in your main driving force — your drivers and your customers.

• Make it easy

• • How happy are your drivers? Invest in tools that make it easy for them to do their job. 

• • How happy are your customers? Invest in making booking for customers easy.

Invest in software that makes it easy for your customers to book/manage rides, and easy for your drivers to accept/manage rides.

SmartMove Systems is an all-in-one tool for running your transportation business. It’s a cost-effective option that carries all the features for customer booking (online booking and mobile app with your branding, call center services, more), dispatching (smart/auto dispatching, LIVE map of driver locations and status, more), and driver tools (driver app for accepting rides, view reservations, manage financials, more).

Learn more about SmartMove Systems and why so many taxi and transportation companies run their operations with us.

Our track record and growing

Don’t just survive, thrive in the transportation industry

Are you taking the right steps to build up your customer base and fleet? If you focus on the three professional business tips mentioned earlier, you’re headed in the right direction. Gather your major decision makers, and go through these points to make sound decisions every quarter. Your goals should always be growth, and executing regular changes to adapt to the everchanging transportation industry is a smart choice.

Connect with our transportation experts at SmartMove Systems to discuss the many ways we can help you optimize your customer and driver experience through online booking tools, dispatching software, and other customized features that make managing rides easy. 

Learn more about how SmartMove Systems works: Today’s Taxi Customer & Driver Experience Standards.

Are you ready to take your taxi or transportation business into the fast lane?

The first step is to audit your operations and processes to observe improvements in efficiency and effectiveness. If you haven’t already, make sure each aspect of your operations has a Standard Operation Procedure (SOP). What many growing transportation companies realize while tracing tasks is the fact that many of their processes are outdated, and many are being done manually and are ready to be improved or automated.

Common Challenges of Taxi Operations without Software Integration

• Unhappy Customers: There are a number of factors that make up a customer’s experience. This is important to address as their continued patronage keeps your business afloat. Losing customers to long wait times can be alleviated by SmartMove Systems’ real-time online booking tool and mobile app, along with the automated dispatching system.

• Unhappy Drivers: Drivers want an easy way to accept rides. They also want to be able to see their earnings records and ride details. SmartMove Systems provide drivers with an easy to use app, where they can accept rides and manage their payouts with ease. 

SmartMove’s Contact Center Add-On

Transportation companies that operate on the SmartMove Systems platform are eligible to also have customer contact (calls, chats, emails, social media, etc) and dispatch outsourcing to our transportation focused call center.

Pain points solved by SmartMove’s Contact Center Options

• Inefficient customer service: Oftentimes, growing taxi companies are taking calls from customers and unable to manage enough staff in-house to accommodate calls, leading to long wait times and unhappy customers. SmartMove Systems offers transportation companies the opportunity to work with experienced transportation call/chat agents that are experts in learning client service areas and local specifications.

• Rising minimum wage: Transportation companies in The United States are being hit with constantly rising minimum wage requirements, and this can shrink profitability significantly, especially when growing. SmartMove Systems is able to offer transportation contact center services at a fraction of the cost to clients. 

Are you ready to take the next step to improve your transportation company’s operations with SmartMove Systems? Our sales team is ready to help. We have options to support fleets of all sizes, big or small.

How do growing companies advance their operations to the next level? The answer is SmartMove Systems’s taxi dispatch software and solutions. There are a number of factors that make SmartMove the right choice for small fleet operations. Let’s explore those reasons.

Cost Effectiveness – SmartMove Systems can be modified to fit any budget. As you grow, you can add features as needed. We’re the platform of choice for small fleets with affordable options. SmartMove automation helps assign rides to the closest drivers, making for a better experience, requiring less effort and brain power for dispatchers.

Driver Features – Your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also be able to respond to messages, access shift reports, and fill in the logbook.

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s gps
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information

Passenger Features – The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery. Tracking your incoming meal or package is now easier than ever.

With SmartHail you can be in your passengers pocket all the time and know every step of their journey.

• No login after initial setup
• Easy to use
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate etas
• Track the driver
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival

Operator Features – SmartMove also handles your accounting, legislative and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically. You can also assign promo codes at will for attracting more customers.

Call Center Integration – SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

Watch our SmartVoix video for more detailed information on this feature. You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.

Implement a Real Transportation Operations System

In conclusion, it is a natural progression to grow out manually inputting rides and contacting drivers to accept rides. The amount of manpower and attached costs necessary to keep things going that way are wasteful and eat into your profit margins. Now is the time to explore the possibilities that lie in switching over to a platform that can handle everything you need to successfully run operations for a transportation company.

Get in touch with our SmartMove team and we can guide you through your journey of growth.

If you’re thinking of entering the world of transportation and taxi, the rest of this read should set you on the right track!

As of 2023, the taxi industry is estimated to be worth 42.6 billion dollars in the US alone. Easily, the taxi business is one of the most lucrative lines to get into with low upfront costs.

However, running a taxi fleet can be quite a challenge. It takes organization, efficiency, and proper planning to make sure everything is running smoothly.

That’s why you need a trusted fleet operation software to help you on your way to success — providing passenger, driver, fleet operation and owner operator solutions so you can keep up with the industry’s ever-changing demand.

Get Your Paperwork Done

Whether you’re contracting or employing taxi drivers, you need to keep track of accounting, legislative, and quality insurance necessities.

You might find these recurring tasks overwhelming. Fortunately, there are taxi software features out there that make dealing with paperwork a breeze.

For instance, SmartMove’s DocketKiller feature revolutionizes book-keeping and streamlines processes to save you time and effort.

Benefits for Drivers

• 100% paperless transactions.
• End of shift report is available immediately when the driver logs off.
• Calculates income, cash, statistics and amount payable to the driver.
• Expenses can be recorded in the vehicle and the end of shift report will make the appropriate adjustments.
• Fare discrepancy report is also available.

Benefits for Owner/Operators

• Summary of the account work done by a vehicle.
• Formatted as an invoice from owner to fleet.
• Invoices can be easily generated at the end of a month.
• No handling of dockets required. All the information needed is already in the system.
• Can be emailed.
• Owner can check details before invoices are issued to account holders.

In short, all information required for invoicing is right at your fingertips in one convenient system.

Looking After Your Taxi Drivers

Running a taxi business means that you not only need to look after your customers, but also the drivers behind the wheel. SmartMove understands the importance of your duty to provide top-notch care and ensure everyone is safe on the road.

Thus, we created a system that includes features like Duress Panic, Soft Meter, End of Shift Report, and more!

How to Get the Most Out of Your Taxi Business

Invest in advanced software solutions such as fleet management software. Their built-in customer and driver apps can really give your business a much needed boost.

At SmartMove, your drivers have access to SmartDriver, a state-of-the-art app which allows them to handle bookings away from their vehicles. At the touch of a button, SmartDriver will also respond to messages, access shift reports, and fill in the logbook. 

In addition, taxi drivers:

• Receive job offers, and interact with them.
• Navigate to the next job using the phone’s GPS
• View flight Information
• View future booking information
• Easy access to job & financial information

Choose a Low-Cost Booking and Dispatch System

SmartMove Systems is a global leader in booking and dispatch systems, serving Taxi Networks, Fleets, Rideshare Operators, Paratransit, Livery, and Shuttle service providers with lower-cost & scalable booking, dispatch, and integrated call-center solutions.

Book a Demo today!

As the new year progresses, it’s the perfect time for transportation companies to optimize their operations. The customer experience and the driver experience should always be top-of-mind when it comes to reflecting on the strengths and weaknesses of how your company operates. Of course, efficiency and cost-effectiveness of day-to-day operations should also be considered. 

Significance of Taxi Booking & Software in Today’s Age

With the emergence of mobile apps and ride sharing, today’s society is accustomed to easy options when it comes to reserving a ride with a transportation company. When you don’t have a booking software or dispatching system, the inconvenience the customer experiences may be the major factor as to whether or not they decide to come back and use your service.

Let’s take a look at the Top 5 Taxi Dispatch Software Features 2023

1. Customer Booking Options

Customers are what keep your business running. You need software that allows customers various options when it comes to booking a ride. Not only should they be able to call, they should also be able to conveniently book online and through a mobile app.

SmartMove provides passenger booking technology, through the custom branded online booking tool and the SmartHail app. The generic version is available for embedding in your fleets’ website, or the app can be easily branded to your fleet.  

SmartMove apps are easy to use and robust. 

2. Driver Interface

It’s important to provide your drivers with an easy to use platform that allows them to do their jobs as efficiently and stress-free as possible

What should a driver app include?

• • Receive job offers, and interact with customers.
  • Send and receive messages
  • Navigate to the next job using the phone’s GPS
  • View an ‘End of Shift’ report
  • Fill in the logbook
  • View flight Information
  • View future booking information

SmartMove’s SmartDriver App

With SmartMove, your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also respond to messages, access shift reports, and fill in the logbook. Your drivers will have all of the features mentioned above, and more!

3. Easy Access to Reporting & Financials

Taxi Dispatch Software should provide capabilities to easily access all ride information, driver jobs, financials, and more for accounting and performance auditing.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or Management use

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

4. GPS Vehicle Tracking

Dispatchers should be able to use the taxi software to manage rides with ease, in real-time with vehicle mapping and data to track and manage vehicles. 

SmartMove Taxi Dispatch Software & Booking Solutions:

• Live
• Shows all cars and their states (vacant/engaged)
• Can show booking details
• Authorized users will have access to a live map to show where the cars are and what state they are in.

SmartMove Systems: Sophisticated rule capability & customization, for managing complex booking scenarios. Built on a secure cloud-based platform.

5. Customization & Full Control

When you’re choosing a taxi/transportation software for your company, it’s important to consider the different options you need in order to make it work for your unique needs. 

SmartMove Systems has many customization options, and provides businesses with a tailor-made solution to fit their needs, within their budget. Some of these options include:

• Customize your reports and create new query reports specific to your requirements
• Customize your dispatch zones and site profiles.
• Customize your fleet rates and tariffs
• Fully customizable addresses — can be imported from a range of sources to eliminate double handling and user error.
• Customize multiple fleet profiles easily and create specific regulations for individual fleets
• Full control of your employee profiles and records.  Control employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers

Make the SmartMove

Whether your taxi or NEMT company is a small fleet or a growing, multi-state fleet, SmartMove Systems is the flexible, scalable solution that can be modified to fit the needs of your specific business.

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer.

• Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.

• Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware.

• Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

There are several strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. A powerful tool that pushes you towards success and growth is the right booking and dispatching system. 

Are you taking the right steps to optimize your transportation business?

Get in touch with our team to go over your options.

As a small fleet owner, finding ways to increase profitability is likely at the top of your list of priorities. One way to do this is by implementing the right taxi dispatch software.

Here’s how the right taxi dispatch software can help your small fleet become more profitable:

Improved Efficiency

With taxi dispatch software, you can streamline your dispatch processes, which can help reduce downtime and increase the number of rides you can make in a day. This can lead to increased profits as you are able to take on more work.

Better Route Optimization

Taxi dispatching software can help you plan the most efficient routes for your drivers, which can save time and fuel costs. This can also help you avoid traffic and other delays, leading to more timely deliveries and increased customer satisfaction.

Related: Taxi Company Operations: Taxi Booking Software & Dispatching with GPS Tracking

Enhanced Communication

Taxi software can help improve communication between your drivers, dispatchers, and customers. This can help reduce confusion and misunderstandings, leading to a more efficient and seamless delivery process.

Greater Visibility

With vehicle dispatch software, you can track your fleet in real-time and see exactly where your drivers are and what they are doing. This can help you respond to any issues that may arise, such as a breakdown or delay, and allow you to make adjustments as needed to keep your deliveries on schedule.

Improved Customer Service

By providing your customers with real-time updates on the status of their delivery, you can improve the overall customer experience. This can lead to increased customer loyalty and more repeat business.

Related: Cost-Effective Online Ride Booking Software with Call Center Add-ons

Reduced Paperwork

Taxi booking and dispatching software can help you digitize your dispatch process, reducing the need for physical paperwork and saving time and resources.

Increased Safety

The best taxi dispatch software can help you monitor your drivers’ behavior on the road, such as speeding or hard braking, and provide them with real-time feedback to help improve safety. This can reduce the risk of accidents and keep your drivers and the public safe.

Enhanced Reporting

Automated taxi dispatch software can provide you with a wealth of data and insights, such as delivery times, fuel usage, and driver performance. This can help you identify areas for improvement and make data-driven decisions to increase profitability.

Related: Preparing Your Taxi Company for 2023: Upgrading Online Ride Booking Software

The Right Taxi Dispatch Software is The SmartMove

Overall, the right taxi dispatch software can make a significant impact on the profitability of your small fleet. By improving efficiency, optimizing routes, enhancing communication, and providing visibility, taxi dispatch software can help you drive passengers on time and keep your customers satisfied.

Additionally, the reduced paperwork, increased safety, and enhanced reporting capabilities of SmartMove Systems’ taxi dispatch software can help you streamline your operations and make more informed decisions to drive profitability. Contact us and book a demo today!

People rely heavily on technology in today’s fast-paced environment for everything they do. New technology makes life easier by bringing a wide range of valuable services to our front door. A popular example is an online ride booking platform.

The heart of the taxi service is a sophisticated taxi dispatch algorithm and system, and the best taxi dispatch software gives you limitless options and features for managing taxi drivers, cabs, and clients while enabling you to take appropriate actions based on trip data.

Choosing the best taxi software for your company is important. However, it might also be stressful going through the process of deciding on which one. You’ll require transportation software to accommodate your expansion without breaking the bank, especially if you start with a small fleet.

For all your needs related to operating a transportation company, know that SmartMove Systems has got your back!

Call Center Add-on Delivers Service Excellence

One of the essential advantages of using a customer care call center is the opportunity to expand and serve your consumer base. A call center puts your online ride booking software business on the other end when a consumer has a problem with one of your goods or services.

You may already be aware that a contact center can assist companies in offering particular customer care. They ensure a great user experience across all devices and channels, including calls, emails, live chat messages, SMS texts, and support requests.

In the transportation sector, there is fierce competition to survive. More than just providing your consumers with good service is required. They search for the most excellent offers and procedures at the most affordable costs.

Your main priority should be your clients and passenger solutions. Your online ride booking software needs a phone answering service team to manage all the calls. They will be accessible around the clock to take reservations and address client issues. You will find it simple to operate several calls at once. Through this, your company will appear more professional.

SmartVoix by SmartMove

The SmartMove booking and dispatch system also integrates easily with the feature-rich phone system known as SmartVoix. Call centers can increase efficiency, dependability, and traceability through this system. It automates routine processes and removes data entry errors.

Additionally, it logs all calls and connects them to the initial reservation. This function offers an excellent quality control measure. With SmartVoix, you can expedite bookings using “interactive voice response,” or IVR.

By using the caller’s phone number and previously captured caller information, SmartVoix can identify the caller. To give essential callers priority, it also offers enhanced call queuing. As a result, SmartVoix provides more excellent capabilities and enables you to make more precise reservations.

If you have any inquiries regarding online ride booking software or call center services, SmartMove Systems can help. Our knowledgeable dispatchers, accessible 24 hours a day, seven days a week, will take care of all your taxi booking needs.

Online Ride Booking Software Safety Advantages

Most consumers are unaware that the majority of online ride booking software just functions as call centers connecting potential customers with authorized drivers. And as a result, they have little control over the vehicles. 

Taxi dispatch software services are supposed to be a safe option for people looking for a secure mode of transportation. It’s crucial, especially in today’s world, where security is a significant concern. Still, sadly, both passengers and drivers are experiencing problems. 

Fortunately, a feature like Emergency triggers can help to resolve this worrying issue. We can install a hidden button in the vehicle that sends a distress signal. The driver can push the button discreetly with no alarm or notification to the customer.

When the driver presses the button, they can immediately reach customer service, and the call center can swiftly take action. In cases where a driver or passenger is in danger and needs a rapid safety response, they can use the emergency trigger.

Develop a custom strategy with us based on your fleet size. We can handle fleets of just 2 vehicles to 200+ and more! Experience SmartMove Systems, and watch as your company soars to new heights.

Schedule a demo today and learn more!

Although the taxi industry was set back by the global COVID-19 pandemic, demand is progressively returning to the market as less severe virus strains are dominant and mass vaccinations have spread worldwide. 

“Over the long term, the taxi industry is expected to grow due to increasing demand for ride-hailing and ride-sharing services, increasing demand from online taxi booking channels, and an increase in the cost of vehicle ownership. Compared to other modes of transportation, increasing traffic congestion and low taxi fare are the other major factors driving the taxi market.”

Source: Mordor Intelligence Taxi Market Analysis 

Innovation is key when growing your small fleet. Taxi, NEMT, & other transportation business owners need a transportation software system for integrating booking & dispatching.

Online Bookings are Driving the Market

According to a taxi market analysis by Mordor Intelligence, one of the primary factors fueling the market’s growth is the increased usage of online cab booking platforms, mostly because of the convenience they provide to clients. They also offer simple online payment options and the flexibility of choosing the pick-up and drop-off locations.

The ease of booking through an app or online booking portal has significantly attracted customers to prefer online booking over offline booking, with most of society using the internet and smartphones for almost everything. Additionally, the availability of information on the app like ride tracking, pre-estimated ride fare, driver contact, and vehicle details has further increased the customer preference for online booking.

Keeping Up with Competitors

As you may already know, the transportation industry has changed most notably as the ride-sharing players, like Uber, Grab, and Lyft have entered the game. The ease of online/app booking and automated dispatching changed the expectations society has for transportation management, and consumers look for that same convenience. 

Many taxi and other transportation owners have been resilient in their efforts to adapt, while others have had to close the doors on their businesses. The successful companies are always looking for new ways to provide a better service to their customers, a better experience for their drivers, and a cost-effective means to optimize operations.

Make the SmartMove

It can be overwhelming to choose the right taxi software for your business. Especially if you are starting with a small fleet, you need transportation software that can cater to your growth, without breaking the bank. That’s where SmartMove Systems comes into play.

SmartMove Systems is an all-in-one, one-stop-shop for all your transportation operation needs.

• Customer Solutions

  • Custom Online Booking & Mobile Application
    • No login after initial setup
    • Easy to use
    • Fare estimates
    • ETA and car tracking
    • Pay using the app
    • Deliveries — order food and goods for collection and delivery through your app
    • Promo codes and vouchers
    • Upfront payment authentication
    • Choice of vehicle
    • Select prefilled pickup or destinations based on the travel history
    • Book for immediate pickup or pre-book
    • Accurate ETAs
    • Track the driver
    • Rate and review the driver
    • Digital receipts
    • Safe ride tracking — send a link to a friend to track your arrival
  • Corporate account portals with customizable options

• Driver Solutions

Your drivers have access to SmartDriver, a state-of-the-art app which allows them to handle bookings away from their vehicles. At the touch of a button, SmartDriver will also respond to messages, access shift reports, and fill in the logbook.

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s GPS
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information
• Easy access to job & financial information

• Fleet Operations Solutions

  • SmartMove provides you with simple cost-saving options for the daily management of your call center. Using our SmartVoix phone system, you can automate common tasks, and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.
    • See our SmartVoix video here for more detailed information on this feature.
    • You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.
  • SmartMove uses leading edge technology to quickly dispatch bookings to the most suitable cars; however, it also handles your accounting, legislative, and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically.
    • At the end of every job, the driver is required to record how the fare was paid. This can be made compulsory so that the details of every payment are captured and used in the paperless reporting processes.
    • Benefit for Owner/Operator 
      • Reports available which summarize the account work done by a vehicle. 
      • Formatted as an invoice from owner to fleet 
      • Owner can check details before invoices are issued to account holders.

• Owner Operator Solutions

• • The live mapping functionality shows the location of all cars and their states, for example, if they are vacant or currently engaged. This map can also show the booking details.
  • With SmartMove, you have unlimited and full access to all of your data, all the time at no extra cost. We also offer customized and centralized reporting to ensure you get the information where and when you need it. We also give you real time access to your data and reporting tools that streamline your paperwork and reduce manual data entry.
    • Invoices to account holders for work done on account
    • Financial transactions for invoiced work and claims from owners can integrate seamlessly with MYOB or QuickBooks.
    • End-of-shift report providing a complete history of work done on a shift along with a financial reconciliation can be produced in a few seconds. This is particularly useful for fleet-owned cars.
    • An invoice from bailor (owner) to bailee (driver) for work done can also be generated to assist with financial reconciliation.
    • Web booking users can have jobs charged to their account. This might remove the need to justify claims as the users themselves have made the bookings.

Why Choose SmartMove Systems?

With over 17 years in the industry, we’ve helped taxi companies from big to small fleets (2–200+ vehicles) optimize their operations within their budget, allowing them to grow more easily. As they grow, they have been able to add more features as their budget allows, rather than spreading themselves out too thin at the get-go. Work with us for a personalized plan that fits your budget. Small fleets rave about the ease and advantages they experience with SmartMove Systems. 

Let’s Chat

Our team is experienced in providing cost-effective taxi/transportation software that make running your business easy. Schedule a demo with us, and we can show you what you can expect and what the easy onboarding process entails. 

Feel free to contact us with any questions you might have about our services, and we’ll be happy to provide answers. 

Contact Us Book a Demo Call 206-886-0620 ]]> https://smartmovesystems.com/blog/2022/11/10/small-fleet-taxi-cab-nemt-shuttle-business-operations-software-system-dispatch-app-call-center/feed/ 0 https://smartmovesystems.com/blog/2022/10/21/what-is-the-best-most-affordable-taxi-software-for-my-growing-cab-company/ https://smartmovesystems.com/blog/2022/10/21/what-is-the-best-most-affordable-taxi-software-for-my-growing-cab-company/#respond Thu, 20 Oct 2022 18:52:45 +0000 https://smartmovesystems.com/?p=1163 If you’re reading this, it’s likely that you either own a taxi/transportation company or are looking at starting one up. Congratulations on your ambition that has gotten you this far. Now, if you’re shopping for transportation software to fit your needs and budget, there are a few factors to be aware of when considering the right choice for your business.

• Booking & Dispatching
• Call Center Integration
• Reporting
• Costs & Scalability

Booking Capabilities & Dispatching Capabilities

The transportation software you choose should have an easy-to-use interface for customers and corporate clients. 

SmartMove provides passenger booking technology which is modern and easy to use. 

The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SMS with tracking

After making a booking through SmartHail, the passenger will receive confirmation by SMS with a tracking link which can be forwarded to family or friend so they can track the taxi ride on a live map.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery.  Tracking your incoming meal or package is now easier than ever.

With SmartHail, you can be in your passenger’s pocket all the time and know every step of their journey.

• No login after initial set up
• Easy to use
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate etas
• Track the driver
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival

Corporate Account Portal

The SmartMove Account Portal provides features which benefit the Taxi Service Providers (TSPs) using the SmartMove Dispatch Systems to –

• Manage and control their client or account customer budgets using the customizable portal
• Easily create multiple bookings for each client and manage them
• Set up travel budgets for each client and enable automatic deduction of fare after each trip
• Receiving a warning when the set threshold as per budget has been reached
• Limit pick up or destination options for particular clients
• Limit booking times to only allow travel at certain times

The SmartMove Account Portal also provides features which benefit the passengers/Account Customers allowing them to –

• Customize their portal to make and manage their own bookings
• Create multiple bookings at a time
• View scheduled bookings and booking history
• Manage (edit/cancel) bookings without any Call Center intervention from the portal

Call Center Integration

Another challenge with growing transportation operations is the capability of answering inbound customer calls and chats. You need a system that has the ability to easily integrate with booking phone systems.

Luckily, SmartMove Systems provides the resources to make it easy for your day-to-day inbound call operations.

SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

See our SmartVoix video here for more detailed information on this feature.

You can choose to use our specialized transportation call center on a full time or part time basis to give you flexibility when you need it, at the best rates.

Reporting

It’s important to keep detailed information and records regarding your financials. As your business grows, it’s vital that you track performance of each driver, payouts, and more information necessary to protect your business in case of an audit or other situation where proof of financials is required.

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

• Drivers have immediate access to their own End-Of-Shift reports
• Bailment reports can be generated without having to manually add up figures
• SmartMove Go can interface with most external meters to automatically record fares at the end of a job or alternatively you can use the inbuilt soft meter. This ensures that you know exactly how much your cars are taking.

Regulatory Compliance

Any recorded date can be monitored for adherence with regulatory compliances. You can also specify a warning period and an action eg. Prevent login if the vehicle registration has run out.

• Drivers license
• Car Insurance
• Driver Insurance and police checks
• Driver performance statistics
• Vehicle registration and plate expiry
• Vehicle attributes

Unlimited Reporting Capabilities including

• Total no. of bookings
• Booking completion %
• Booking automation
• Number of active drivers / passengers / accounts
• Average hourly booking
• Booking status % (cancellation and no-show reports)
• Source of bookings (IVR, App etc.)
• Booking detail reports are available for every job including hails and walk-ups
• No show reports
• Excessive waiting time report
• No show report and pick-up location report
• Various reports and exports for the Government:.

Costs & Scalability

When making such a great commitment in implementing a transportation operations system like SmartMove Systems, it must make sense financially. 

SmartMove takes pride in being able to offer dynamic pricing to cater to transportation companies’ differing needs and budgets. Our system can be modified as you grow, where small fleets can keep up with technological expectations from customers as well as drivers.

Schedule a demonstration with our team today, and learn how we’ve helped taxi companies thrive.