Are you running a taxi or non-emergency medical transportation (NEMT) company? Ready to take the next step in leveling up your operations? 

It’s time to work with a software company that can accommodate the needs of:

Customers

Today’s transportation customer comes with expectations of convenience, quickness, quality, with digital options for paying and booking.

Drivers

Drivers are the backbone of your company and their experience matters. Driver satisfaction and loyalty can be built through ease of accepting rides, collecting payments and easy ride management and scheduling.

Dispatchers

Making the job easier for dispatchers can allow your workforce to operate with less manpower if the dispatch team is given tools like smart/automated ride dispatching and ride assignment tools.

Ownership

The right software can make all the difference. Keep all of the ride data and financials in one place, where trends can be easily monitored and decisions can be made based on hot spots in service areas and driver performance data.

See the extensive features that SmartMove provides that will allow you to

SmartMove Systems was made for growing taxi companies.

With SmartMove, you can add on features as you grow your business — making for a more cost-effective option for transportation/taxi startups. 

Innovating since 1986. Supporting the taxi industry since 2002

Taxi Startups: Schedule a Demo Today!

Are you ready to learn all the ways SmartMove Systems can take your transportation business into the fast lane?

Schedule a meeting with our team, contact us online or give us a call to get an in-depth demonstration of how SmartMove works with your business.

Book a Demo  Contact Us ]]> https://smartmovesystems.com/blog/2023/04/28/best-taxi-dispatch-booking-system-software-transportation-nemt-limo-startups-app/feed/ 0 https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/ https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/#respond Mon, 10 Apr 2023 18:54:37 +0000 https://smartmovesystems.com/?p=1314 A Guide on Taxi Fleet Management for Small US Fleets

The transportation industry has changed dramatically over the last decade and continues to adapt to the ever changing demands of customers. 

1. Go for corporate contracts

Creates a steady stream of income. When drivers are depending on you to give them rides, you need ways to maximize consistency to not only grow your business, but to also keep your driver onboard. 

Target your marketing and sales towards businesses that have a high volume of regular ride needs for their customers, guests, patients, and employees. This could include: hotels, event coordinators, business travelers, retirement homes/skilled nursing facilities, and medical establishments in your service area.

Non-emergency medical transportation (NEMT) is a growing sector of the transportation industry. It would be very wise to target medical businesses and establishments that accommodate the growing geriatric population (baby boomers) that will be needing transportation assistance as they become older and in need of more specialized care. 

2. Create a company culture

Form a team of drivers that are motivated towards the same goal: success of the company. Show them they are valued and play a highly important role in business growth. Genuinely show interest in creating a positive work environment, check in on any feedback they might have and celebrate their wins. When your team of drivers feels a personal connection with the company they work for, they’ll have more motivation to perform their best and represent the business in a good light with every interaction.

3. Invest in optimal customer and driver experience

• Are you allocating your budget in the right places? In order for your company to scale, you need to invest in your main driving force — your drivers and your customers.

• Make it easy

• • How happy are your drivers? Invest in tools that make it easy for them to do their job. 

• • How happy are your customers? Invest in making booking for customers easy.

Invest in software that makes it easy for your customers to book/manage rides, and easy for your drivers to accept/manage rides.

SmartMove Systems is an all-in-one tool for running your transportation business. It’s a cost-effective option that carries all the features for customer booking (online booking and mobile app with your branding, call center services, more), dispatching (smart/auto dispatching, LIVE map of driver locations and status, more), and driver tools (driver app for accepting rides, view reservations, manage financials, more).

Learn more about SmartMove Systems and why so many taxi and transportation companies run their operations with us.

Our track record and growing

Don’t just survive, thrive in the transportation industry

Are you taking the right steps to build up your customer base and fleet? If you focus on the three professional business tips mentioned earlier, you’re headed in the right direction. Gather your major decision makers, and go through these points to make sound decisions every quarter. Your goals should always be growth, and executing regular changes to adapt to the everchanging transportation industry is a smart choice.

Connect with our transportation experts at SmartMove Systems to discuss the many ways we can help you optimize your customer and driver experience through online booking tools, dispatching software, and other customized features that make managing rides easy. 

Learn more about how SmartMove Systems works: Today’s Taxi Customer & Driver Experience Standards.

Are you ready to take your taxi or transportation business into the fast lane?

The first step is to audit your operations and processes to observe improvements in efficiency and effectiveness. If you haven’t already, make sure each aspect of your operations has a Standard Operation Procedure (SOP). What many growing transportation companies realize while tracing tasks is the fact that many of their processes are outdated, and many are being done manually and are ready to be improved or automated.

Common Challenges of Taxi Operations without Software Integration

• Unhappy Customers: There are a number of factors that make up a customer’s experience. This is important to address as their continued patronage keeps your business afloat. Losing customers to long wait times can be alleviated by SmartMove Systems’ real-time online booking tool and mobile app, along with the automated dispatching system.

• Unhappy Drivers: Drivers want an easy way to accept rides. They also want to be able to see their earnings records and ride details. SmartMove Systems provide drivers with an easy to use app, where they can accept rides and manage their payouts with ease. 

SmartMove’s Contact Center Add-On

Transportation companies that operate on the SmartMove Systems platform are eligible to also have customer contact (calls, chats, emails, social media, etc) and dispatch outsourcing to our transportation focused call center.

Pain points solved by SmartMove’s Contact Center Options

• Inefficient customer service: Oftentimes, growing taxi companies are taking calls from customers and unable to manage enough staff in-house to accommodate calls, leading to long wait times and unhappy customers. SmartMove Systems offers transportation companies the opportunity to work with experienced transportation call/chat agents that are experts in learning client service areas and local specifications.

• Rising minimum wage: Transportation companies in The United States are being hit with constantly rising minimum wage requirements, and this can shrink profitability significantly, especially when growing. SmartMove Systems is able to offer transportation contact center services at a fraction of the cost to clients. 

Are you ready to take the next step to improve your transportation company’s operations with SmartMove Systems? Our sales team is ready to help. We have options to support fleets of all sizes, big or small.

How do growing companies advance their operations to the next level? The answer is SmartMove Systems’s taxi dispatch software and solutions. There are a number of factors that make SmartMove the right choice for small fleet operations. Let’s explore those reasons.

Cost Effectiveness – SmartMove Systems can be modified to fit any budget. As you grow, you can add features as needed. We’re the platform of choice for small fleets with affordable options. SmartMove automation helps assign rides to the closest drivers, making for a better experience, requiring less effort and brain power for dispatchers.

Driver Features – Your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also be able to respond to messages, access shift reports, and fill in the logbook.

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s gps
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information

Passenger Features – The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery. Tracking your incoming meal or package is now easier than ever.

With SmartHail you can be in your passengers pocket all the time and know every step of their journey.

• No login after initial setup
• Easy to use
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate etas
• Track the driver
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival

Operator Features – SmartMove also handles your accounting, legislative and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically. You can also assign promo codes at will for attracting more customers.

Call Center Integration – SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

Watch our SmartVoix video for more detailed information on this feature. You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.

Implement a Real Transportation Operations System

In conclusion, it is a natural progression to grow out manually inputting rides and contacting drivers to accept rides. The amount of manpower and attached costs necessary to keep things going that way are wasteful and eat into your profit margins. Now is the time to explore the possibilities that lie in switching over to a platform that can handle everything you need to successfully run operations for a transportation company.

Get in touch with our SmartMove team and we can guide you through your journey of growth.

As the new year progresses, it’s the perfect time for transportation companies to optimize their operations. The customer experience and the driver experience should always be top-of-mind when it comes to reflecting on the strengths and weaknesses of how your company operates. Of course, efficiency and cost-effectiveness of day-to-day operations should also be considered. 

Significance of Taxi Booking & Software in Today’s Age

With the emergence of mobile apps and ride sharing, today’s society is accustomed to easy options when it comes to reserving a ride with a transportation company. When you don’t have a booking software or dispatching system, the inconvenience the customer experiences may be the major factor as to whether or not they decide to come back and use your service.

Let’s take a look at the Top 5 Taxi Dispatch Software Features 2023

1. Customer Booking Options

Customers are what keep your business running. You need software that allows customers various options when it comes to booking a ride. Not only should they be able to call, they should also be able to conveniently book online and through a mobile app.

SmartMove provides passenger booking technology, through the custom branded online booking tool and the SmartHail app. The generic version is available for embedding in your fleets’ website, or the app can be easily branded to your fleet.  

SmartMove apps are easy to use and robust. 

2. Driver Interface

It’s important to provide your drivers with an easy to use platform that allows them to do their jobs as efficiently and stress-free as possible

What should a driver app include?

• • Receive job offers, and interact with customers.
  • Send and receive messages
  • Navigate to the next job using the phone’s GPS
  • View an ‘End of Shift’ report
  • Fill in the logbook
  • View flight Information
  • View future booking information

SmartMove’s SmartDriver App

With SmartMove, your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also respond to messages, access shift reports, and fill in the logbook. Your drivers will have all of the features mentioned above, and more!

3. Easy Access to Reporting & Financials

Taxi Dispatch Software should provide capabilities to easily access all ride information, driver jobs, financials, and more for accounting and performance auditing.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or Management use

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

4. GPS Vehicle Tracking

Dispatchers should be able to use the taxi software to manage rides with ease, in real-time with vehicle mapping and data to track and manage vehicles. 

SmartMove Taxi Dispatch Software & Booking Solutions:

• Live
• Shows all cars and their states (vacant/engaged)
• Can show booking details
• Authorized users will have access to a live map to show where the cars are and what state they are in.

SmartMove Systems: Sophisticated rule capability & customization, for managing complex booking scenarios. Built on a secure cloud-based platform.

5. Customization & Full Control

When you’re choosing a taxi/transportation software for your company, it’s important to consider the different options you need in order to make it work for your unique needs. 

SmartMove Systems has many customization options, and provides businesses with a tailor-made solution to fit their needs, within their budget. Some of these options include:

• Customize your reports and create new query reports specific to your requirements
• Customize your dispatch zones and site profiles.
• Customize your fleet rates and tariffs
• Fully customizable addresses — can be imported from a range of sources to eliminate double handling and user error.
• Customize multiple fleet profiles easily and create specific regulations for individual fleets
• Full control of your employee profiles and records.  Control employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers

Make the SmartMove

Whether your taxi or NEMT company is a small fleet or a growing, multi-state fleet, SmartMove Systems is the flexible, scalable solution that can be modified to fit the needs of your specific business.

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer.

• Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.

• Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware.

• Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

There are several strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. A powerful tool that pushes you towards success and growth is the right booking and dispatching system. 

Are you taking the right steps to optimize your transportation business?

Get in touch with our team to go over your options.

As a small fleet owner, finding ways to increase profitability is likely at the top of your list of priorities. One way to do this is by implementing the right taxi dispatch software.

Here’s how the right taxi dispatch software can help your small fleet become more profitable:

Improved Efficiency

With taxi dispatch software, you can streamline your dispatch processes, which can help reduce downtime and increase the number of rides you can make in a day. This can lead to increased profits as you are able to take on more work.

Better Route Optimization

Taxi dispatching software can help you plan the most efficient routes for your drivers, which can save time and fuel costs. This can also help you avoid traffic and other delays, leading to more timely deliveries and increased customer satisfaction.

Related: Taxi Company Operations: Taxi Booking Software & Dispatching with GPS Tracking

Enhanced Communication

Taxi software can help improve communication between your drivers, dispatchers, and customers. This can help reduce confusion and misunderstandings, leading to a more efficient and seamless delivery process.

Greater Visibility

With vehicle dispatch software, you can track your fleet in real-time and see exactly where your drivers are and what they are doing. This can help you respond to any issues that may arise, such as a breakdown or delay, and allow you to make adjustments as needed to keep your deliveries on schedule.

Improved Customer Service

By providing your customers with real-time updates on the status of their delivery, you can improve the overall customer experience. This can lead to increased customer loyalty and more repeat business.

Related: Cost-Effective Online Ride Booking Software with Call Center Add-ons

Reduced Paperwork

Taxi booking and dispatching software can help you digitize your dispatch process, reducing the need for physical paperwork and saving time and resources.

Increased Safety

The best taxi dispatch software can help you monitor your drivers’ behavior on the road, such as speeding or hard braking, and provide them with real-time feedback to help improve safety. This can reduce the risk of accidents and keep your drivers and the public safe.

Enhanced Reporting

Automated taxi dispatch software can provide you with a wealth of data and insights, such as delivery times, fuel usage, and driver performance. This can help you identify areas for improvement and make data-driven decisions to increase profitability.

Related: Preparing Your Taxi Company for 2023: Upgrading Online Ride Booking Software

The Right Taxi Dispatch Software is The SmartMove

Overall, the right taxi dispatch software can make a significant impact on the profitability of your small fleet. By improving efficiency, optimizing routes, enhancing communication, and providing visibility, taxi dispatch software can help you drive passengers on time and keep your customers satisfied.

Additionally, the reduced paperwork, increased safety, and enhanced reporting capabilities of SmartMove Systems’ taxi dispatch software can help you streamline your operations and make more informed decisions to drive profitability. Contact us and book a demo today!

Learn how taxi/transportation companies worldwide have continued growth, in spite of the many challenges faced.

Implement Driver & Staff Incentives

It’s important to start with a team that is motivated and committed to your goals and values. Drivers are, in reality, the face of your company. Whether they are independent contractors or employees, it’s important to provide your drivers with positive experiences when they are working with you. You should make sure to invest in company appreciation through awards, prizes, and any other actions that would make them feel appreciated (big or small gestures make an impact).

Here are a few ways to build a strong team:

• Create a desirable work culture
  • Management that is easy to work with and provides constructive feedback
  • Remove toxic personalities
  • Make it a fun place to work
• Reward good performance
  • Feature them on social media, send a card, give a gift, acknowledge contributions, more (get creative).

Put Focus on Corporate Accounts

It may be surprising to hear, but taxi companies all over the world have been growing. How is that possible with Uber and Lyft, COVID, and other factors that have turned the transportation industry upside-down?

The answer is there are plenty of need for transportation that cannot be served by ride sharing apps, etc. A small fleet can double in an instant with the right corporate client.

Benefits of Developing Corporate Clients:

• Clients will bring in regular rides
• Another source of leads (that you didn’t have to advertise for)
• Maintain service agreement and grow as they grow
• Target industries with regular transportation needs:
  • Non-Emergency Medical Transportation (NEMT), Hospitality, Airport, More!

Keep Up with Technology

Taxi customers of today place high value on the convenient option. Simply having a phone number just won’t work, if you have goals of growing your fleet. At minimum, you should be set up on social media and have a booking tool on your website. Investing in a booking software system and mobile application that integrates with your taxi dispatch software is highly recommended to give a baseline tech standard that is expected by society these days.

• Make it easy for customers to book
• Make it easy for rides to be dispatched to drivers
• Accept digital payments online
• Provide online booking options and/or mobile app

Outsource Customer Support

Avoid the headache of having to manage and supervise a call center to support your customers and drivers.

As minimum wage is continually increasing, it’s hard for taxi companies to survive when they have to manage and fund a call center to merely answer calls and messages (equipment, internet, office rent, supervisors, turnover, benefits, more). Outsourcing inbound customer inquiries and dispatching saves taxi companies significantly in annual payroll and overhead costs.

When small fleets are growing, it can be financially difficult to go from a small team taking calls for your company, to constantly hiring and maintaining a team (with high expenses) to cover customer support. For this reason, taxi owners all over the world look into outsourcing to a skilled call center at lower rates, without having to do much.

Make the SmartMove

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer. 

• Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.
• Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware. 
• Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

In conclusion, there are strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. Are you taking the right steps to optimize your transportation business?

Contact SmartMove Systems today to learn more about how we’ve helped service 70 million+ bookings.