Taxi Booking Software | SmartMove https://smartmovesystems.com Fri, 28 Apr 2023 05:46:26 +0000 en-AU hourly 1 https://smartmovesystems.com/wp-content/uploads/2022/02/cropped-favicon-32x32.png Taxi Booking Software | SmartMove https://smartmovesystems.com 32 32 Best Dispatch System for Transportation/Taxi Startups https://smartmovesystems.com/blog/2023/04/28/best-taxi-dispatch-booking-system-software-transportation-nemt-limo-startups-app/ https://smartmovesystems.com/blog/2023/04/28/best-taxi-dispatch-booking-system-software-transportation-nemt-limo-startups-app/#respond Thu, 27 Apr 2023 22:25:26 +0000 https://smartmovesystems.com/?p=1321 Transportation companies need dispatch systems that integrate with customer booking and drivers’ ride databases. SmartMove Systems provides an All-in-One solution for taxi startups.

Are you running a taxi or non-emergency medical transportation (NEMT) company? Ready to take the next step in leveling up your operations? 

It’s time to work with a software company that can accommodate the needs of:

Customers

Today’s transportation customer comes with expectations of convenience, quickness, quality, with digital options for paying and booking.

Drivers

Drivers are the backbone of your company and their experience matters. Driver satisfaction and loyalty can be built through ease of accepting rides, collecting payments and easy ride management and scheduling.

Dispatchers

Making the job easier for dispatchers can allow your workforce to operate with less manpower if the dispatch team is given tools like smart/automated ride dispatching and ride assignment tools.

Ownership

The right software can make all the difference. Keep all of the ride data and financials in one place, where trends can be easily monitored and decisions can be made based on hot spots in service areas and driver performance data.

 

See the extensive features that SmartMove provides that will allow you to

  • Lower your operating costs
  • Improve customer satisfaction
  • Scale your fleet simply
  • Report efficiently and accurately

 

Watch Video: SmartMove GO Overview

 

SmartMove Systems was made for growing taxi companies.

With SmartMove, you can add on features as you grow your business — making for a more cost-effective option for transportation/taxi startups. 

 

Innovating since 1986. Supporting the taxi industry since 2002

 

Passenger Solutions

Driver Solutions

  • Branded app, web bookings & Quickcab
  • Account Portal
  • SMS with tracking
  • Talk to driver direct anonymously
  • Payment Options

Learn more

  • Smartdriver App
  • Duress Panic
  • Communication – Contact passenger anonymously
  • End of Shift Report
  • Electronic Logbook
  • Soft Meter

Learn more

 

Fleet Operation Solutions

Owner/Operator Solutions

Learn more

  • Mapping – Live
  • Full access to your cars financials

Learn More

 

Taxi Startups: Schedule a Demo Today!

Are you ready to learn all the ways SmartMove Systems can take your transportation business into the fast lane?

Schedule a meeting with our team, contact us online or give us a call to get an in-depth demonstration of how SmartMove works with your business.

Book a Demo  Contact Us ]]> https://smartmovesystems.com/blog/2023/04/28/best-taxi-dispatch-booking-system-software-transportation-nemt-limo-startups-app/feed/ 0 Top 3 Taxi Fleet Management Tips for Growth in The US Market https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/ https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/#respond Mon, 10 Apr 2023 18:54:37 +0000 https://smartmovesystems.com/?p=1314 A Guide on Taxi Fleet Management for Small US Fleets

The transportation industry has changed dramatically over the last decade and continues to adapt to the ever changing demands of customers. 

1. Go for corporate contracts

Creates a steady stream of income. When drivers are depending on you to give them rides, you need ways to maximize consistency to not only grow your business, but to also keep your driver onboard. 

Target your marketing and sales towards businesses that have a high volume of regular ride needs for their customers, guests, patients, and employees. This could include: hotels, event coordinators, business travelers, retirement homes/skilled nursing facilities, and medical establishments in your service area.

Non-emergency medical transportation (NEMT) is a growing sector of the transportation industry. It would be very wise to target medical businesses and establishments that accommodate the growing geriatric population (baby boomers) that will be needing transportation assistance as they become older and in need of more specialized care. 

 

2. Create a company culture

Form a team of drivers that are motivated towards the same goal: success of the company. Show them they are valued and play a highly important role in business growth. Genuinely show interest in creating a positive work environment, check in on any feedback they might have and celebrate their wins. When your team of drivers feels a personal connection with the company they work for, they’ll have more motivation to perform their best and represent the business in a good light with every interaction.

 

3. Invest in optimal customer and driver experience

  • Are you allocating your budget in the right places? In order for your company to scale, you need to invest in your main driving force — your drivers and your customers.
  • Make it easy

Invest in software that makes it easy for your customers to book/manage rides, and easy for your drivers to accept/manage rides.

 

SmartMove Systems is an all-in-one tool for running your transportation business. It’s a cost-effective option that carries all the features for customer booking (online booking and mobile app with your branding, call center services, more), dispatching (smart/auto dispatching, LIVE map of driver locations and status, more), and driver tools (driver app for accepting rides, view reservations, manage financials, more).

Learn more about SmartMove Systems and why so many taxi and transportation companies run their operations with us.

 

Our track record and growing

 

Don’t just survive, thrive in the transportation industry

Are you taking the right steps to build up your customer base and fleet? If you focus on the three professional business tips mentioned earlier, you’re headed in the right direction. Gather your major decision makers, and go through these points to make sound decisions every quarter. Your goals should always be growth, and executing regular changes to adapt to the everchanging transportation industry is a smart choice.

Connect with our transportation experts at SmartMove Systems to discuss the many ways we can help you optimize your customer and driver experience through online booking tools, dispatching software, and other customized features that make managing rides easy. 

Learn more about how SmartMove Systems works: Today’s Taxi Customer & Driver Experience Standards.

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Cost-Effective Transportation Software with Call Center Add-ons for US Taxi Businesses https://smartmovesystems.com/blog/2023/03/23/taxi-transportation-nemt-booking-software-driver-dispatch-app-call-center-outsourcing/ https://smartmovesystems.com/blog/2023/03/23/taxi-transportation-nemt-booking-software-driver-dispatch-app-call-center-outsourcing/#respond Wed, 22 Mar 2023 17:10:58 +0000 https://smartmovesystems.com/?p=1306 Taxi & Transportation Software

Are you ready to take your taxi or transportation business into the fast lane?

The first step is to audit your operations and processes to observe improvements in efficiency and effectiveness. If you haven’t already, make sure each aspect of your operations has a Standard Operation Procedure (SOP). What many growing transportation companies realize while tracing tasks is the fact that many of their processes are outdated, and many are being done manually and are ready to be improved or automated.

 

Common Challenges of Taxi Operations without Software Integration

  • Unhappy Customers: There are a number of factors that make up a customer’s experience. This is important to address as their continued patronage keeps your business afloat. Losing customers to long wait times can be alleviated by SmartMove Systems’ real-time online booking tool and mobile app, along with the automated dispatching system.
  • Unhappy Drivers: Drivers want an easy way to accept rides. They also want to be able to see their earnings records and ride details. SmartMove Systems provide drivers with an easy to use app, where they can accept rides and manage their payouts with ease. 

 

SmartMove’s Contact Center Add-On

Transportation companies that operate on the SmartMove Systems platform are eligible to also have customer contact (calls, chats, emails, social media, etc) and dispatch outsourcing to our transportation focused call center.

 

Pain points solved by SmartMove’s Contact Center Options

  • Inefficient customer service: Oftentimes, growing taxi companies are taking calls from customers and unable to manage enough staff in-house to accommodate calls, leading to long wait times and unhappy customers. SmartMove Systems offers transportation companies the opportunity to work with experienced transportation call/chat agents that are experts in learning client service areas and local specifications.
  • Rising minimum wage: Transportation companies in The United States are being hit with constantly rising minimum wage requirements, and this can shrink profitability significantly, especially when growing. SmartMove Systems is able to offer transportation contact center services at a fraction of the cost to clients. 

 

Are you ready to take the next step to improve your transportation company’s operations with SmartMove Systems? Our sales team is ready to help. We have options to support fleets of all sizes, big or small.

Book a Demo  Contact Us ]]>
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How to Switch from Manual Transportation Dispatching to Software Automation – Taxi Dispatch Software https://smartmovesystems.com/blog/2023/03/15/manual-versus-automation-dispatching-booking-transportation-taxi-nemt-limo-shuttle-car-ride-dispatch-service-software-system/ https://smartmovesystems.com/blog/2023/03/15/manual-versus-automation-dispatching-booking-transportation-taxi-nemt-limo-shuttle-car-ride-dispatch-service-software-system/#respond Tue, 14 Mar 2023 18:29:28 +0000 https://smartmovesystems.com/?p=1297 When you’re starting a taxi, non-emergency medical transportation (NEMT), or other ride service company, you’ll eventually reach a point where you will not be able to sustain operations using manual procedures.

How do growing companies advance their operations to the next level? The answer is SmartMove Systems’s taxi dispatch software and solutions. There are a number of factors that make SmartMove the right choice for small fleet operations. Let’s explore those reasons.

Cost Effectiveness – SmartMove Systems can be modified to fit any budget. As you grow, you can add features as needed. We’re the platform of choice for small fleets with affordable options. SmartMove automation helps assign rides to the closest drivers, making for a better experience, requiring less effort and brain power for dispatchers.

Driver FeaturesYour drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also be able to respond to messages, access shift reports, and fill in the logbook.

  • Receive job offers, and interact with them.
  • Send and receive messages
  • Navigate to the next job using the phone’s gps
  • View the ‘End of Shift’ report
  • Fill in the logbook
  • View flight Information
  • View future booking information

Passenger Features – The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery. Tracking your incoming meal or package is now easier than ever.

With SmartHail you can be in your passengers pocket all the time and know every step of their journey.

  • No login after initial setup
  • Easy to use
  • Fare estimates
  • ETA and car tracking
  • Pay using the app
  • Deliveries – order food and goods for collection and delivery through your app
  • Promo codes and vouchers
  • Upfront payment authentication
  • Choice of vehicle
  • Select prefilled pick up or destinations based on the travel history
  • Book for immediate pickup or pre-book
  • Accurate etas
  • Track the driver
  • Rate and review the driver
  • Digital receipts
  • Safe ride tracking – send a link to a friend to track your arrival

Operator Features – SmartMove also handles your accounting, legislative and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically. You can also assign promo codes at will for attracting more customers.

Call Center Integration – SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

Watch our SmartVoix video for more detailed information on this feature. You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.

Implement a Real Transportation Operations System

In conclusion, it is a natural progression to grow out manually inputting rides and contacting drivers to accept rides. The amount of manpower and attached costs necessary to keep things going that way are wasteful and eat into your profit margins. Now is the time to explore the possibilities that lie in switching over to a platform that can handle everything you need to successfully run operations for a transportation company.

Get in touch with our SmartMove team and we can guide you through your journey of growth.

Book a Demo  Contact Us ]]>
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Top 5 Taxi Dispatch Software Features 2023 https://smartmovesystems.com/blog/2023/01/24/top-5-taxi-dispatch-software-app-features-gps-online-booking-plugin-dispatching-automation-call-center-integration/ https://smartmovesystems.com/blog/2023/01/24/top-5-taxi-dispatch-software-app-features-gps-online-booking-plugin-dispatching-automation-call-center-integration/#respond Tue, 24 Jan 2023 09:16:50 +0000 https://smartmovesystems.com/?p=1250 Taxi Dispatch Software You Should Look Out For

As the new year progresses, it’s the perfect time for transportation companies to optimize their operations. The customer experience and the driver experience should always be top-of-mind when it comes to reflecting on the strengths and weaknesses of how your company operates. Of course, efficiency and cost-effectiveness of day-to-day operations should also be considered. 

Significance of Taxi Booking & Software in Today’s Age

With the emergence of mobile apps and ride sharing, today’s society is accustomed to easy options when it comes to reserving a ride with a transportation company. When you don’t have a booking software or dispatching system, the inconvenience the customer experiences may be the major factor as to whether or not they decide to come back and use your service.

Let’s take a look at the Top 5 Taxi Dispatch Software Features 2023

1. Customer Booking Options

Customers are what keep your business running. You need software that allows customers various options when it comes to booking a ride. Not only should they be able to call, they should also be able to conveniently book online and through a mobile app.

SmartMove provides passenger booking technology, through the custom branded online booking tool and the SmartHail app. The generic version is available for embedding in your fleets’ website, or the app can be easily branded to your fleet.  

SmartMove apps are easy to use and robust. 

2. Driver Interface

It’s important to provide your drivers with an easy to use platform that allows them to do their jobs as efficiently and stress-free as possible

What should a driver app include?

    • Receive job offers, and interact with customers.
    • Send and receive messages
    • Navigate to the next job using the phone’s GPS
    • View an ‘End of Shift’ report
    • Fill in the logbook
    • View flight Information
    • View future booking information

SmartMove’s SmartDriver App

With SmartMove, your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also respond to messages, access shift reports, and fill in the logbook. Your drivers will have all of the features mentioned above, and more!

Watch Video

 

3. Easy Access to Reporting & Financials

Taxi Dispatch Software should provide capabilities to easily access all ride information, driver jobs, financials, and more for accounting and performance auditing.

SmartMove reporting includes:

  • Access your own data anywhere, any time
  • Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
  • Easily generate and send account invoices efficiently to customers
  • Equip drivers and owners to easily retrieve their own end of shift reports or invoices
  • Create and save custom reports for front line staff or Management use

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

4. GPS Vehicle Tracking

Dispatchers should be able to use the taxi software to manage rides with ease, in real-time with vehicle mapping and data to track and manage vehicles. 

SmartMove Taxi Dispatch Software & Booking Solutions:

  • Live
  • Shows all cars and their states (vacant/engaged)
  • Can show booking details
  • Authorized users will have access to a live map to show where the cars are and what state they are in.

SmartMove Systems: Sophisticated rule capability & customization, for managing complex booking scenarios. Built on a secure cloud-based platform.

5. Customization & Full Control

When you’re choosing a taxi/transportation software for your company, it’s important to consider the different options you need in order to make it work for your unique needs. 

SmartMove Systems has many customization options, and provides businesses with a tailor-made solution to fit their needs, within their budget. Some of these options include:

  • Customize your reports and create new query reports specific to your requirements
  • Customize your dispatch zones and site profiles.
  • Customize your fleet rates and tariffs
  • Fully customizable addresses — can be imported from a range of sources to eliminate double handling and user error.
  • Customize multiple fleet profiles easily and create specific regulations for individual fleets
  • Full control of your employee profiles and records.  Control employee access levels.
  • Promo Codes & Vouchers
  • Easy integration with call centers

Make the SmartMove

Whether your taxi or NEMT company is a small fleet or a growing, multi-state fleet, SmartMove Systems is the flexible, scalable solution that can be modified to fit the needs of your specific business.

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer.

  • Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.
  • Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware.
  • Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

There are several strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. A powerful tool that pushes you towards success and growth is the right booking and dispatching system. 

Are you taking the right steps to optimize your transportation business?

Get in touch with our team to go over your options.

Contact Us ]]>
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Preparing Your Taxi Company for 2023: Upgrading Online Ride Booking Software https://smartmovesystems.com/blog/2022/12/21/preparing-taxi-company-2023-upgrading-online-ride-booking-software/ https://smartmovesystems.com/blog/2022/12/21/preparing-taxi-company-2023-upgrading-online-ride-booking-software/#respond Tue, 20 Dec 2022 19:44:06 +0000 https://smartmovesystems.com/?p=1208 New Year, New Strategies

Online ride booking software, how do you upgrade it for 2023? Keeping up with the latest in technology and trends is a necessity. One trend to watch out for is high inflation. In 2022, inflation hit record high at 9.1% and closed at 7.1%. Have a game plan to take it on by considering these dimensions in the taxi business.

Related Reading: Is It Time to Upgrade Your Dispatching Technology?

GPS Integration

One of the things worth revisiting in your online ride booking software is how it integrates GPS. It’s one thing to have GPS but it’s another to use it effectively.

Online ride booking software that uses GPS to not only book rides but also gather important stats. Utilizing GPS best means using it for multiple objectives. See our write up here on the specifics. But in a nutshell GPS and its data should not just be for one purpose. It needs to serve every aspect of the business.

Online Marketing

The next dimension to prepare for is online marketing. There will be more competition in 2023. It will take a lot of effort to bring your business above the din. This is especially true if you’re utilizing an app to gain more bookings.

Your online ride booking software in 2023 must acclimate to different business models. That includes settings for corporate accounts, government transit services, school transport services, and on-demand bookings.

 

 

Call Center Support

Call answering and customer service roles are best outsourced. With the Great Resignation making it harder to find workers for jobs, outsourcing increasingly makes sense with lower costs and a wider talent pool.

Watch Video: SmartVoix - Instructions for the dispatch operator

Data Collection

Last but not the least is the means of making data driven decisions. Your online ride booking software should seamlessly integrate and collect data and report the data according to the needs of managers and fleet operators.

Related Reading: Owner/Operator Solutions

 

 

All-In-One Solution

The SmartMove that makes sense is to have online ride booking software that integrates functions that serve customers, aids drivers, and gives better control to fleet management. 

SmartMove Systems has the comprehensive expertise and decades of experience to make every choice the smart choice. Book a demo today!

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Taxi Company Operations: Taxi Booking Software & Dispatching with GPS Tracking https://smartmovesystems.com/blog/2022/12/13/taxi-operations-taxi-booking-software-dispatching-gps-tracking/ https://smartmovesystems.com/blog/2022/12/13/taxi-operations-taxi-booking-software-dispatching-gps-tracking/#respond Mon, 12 Dec 2022 17:47:24 +0000 https://smartmovesystems.com/?p=1195 GPS Tracking on Track to Efficient Operations

It’s commonplace these days for transportation companies to use GPS. As part of taxi booking software, GPS brings plenty of benefits. It’s a feature that works for passengers, drivers, and taxi operators. It does this by giving more information and control for everybody around.

Taxi Booking Software and What Passengers Like

GPS does several things at once for passengers. First of all, it lets them track where their ride is. Secondly, GPS lets passengers know their Estimated Time of Arrival (ETA). These two alone were powerful benefits that brought in passengers. This is why app-based taxi booking software beats traditional methods.

A good example of this is SmartMove Systems’ customer solution, SmartHail. It’s a customer facing app that utilizes GPS Tracking. It tracks rides at every stage of the journey and can be shared by the passenger so friends or family can track them. SmartHail can also be white labeled by clients to fit their brand.

Taxi Booking Software and Dispatching Efficiency

GPS does wonders for reducing turnaround time for all drivers. By letting drivers know immediately where their potential customer is, GPS saves so much time. Not only that, drivers get directed to their destination immediately. While it’s not perfect yet on locations, it increases the possible driver pool to draw from.

SmartMove Systems expands on this functionality with a duress/panic mode to allow other nearby cars to respond quickly including emergency services. The SmartDriver App harnesses GPS to generate a soft meter, and a whole host of stats for their electronic logbook and End of Shift Report. With this, it maximizes the objectivity and fairness in earnings.

Importance of Online Booking & Dispatching Software for Taxi Companies in the US

 

Taxi Booking Software for Fleet Management Operations

The more you know, the better you can decide. This is where GPS helps a lot for fleet management. Firstly, GPS enables operators and owners to know where every car is. GPS, paired with the right kind of taxi booking software, lets fleet management collect relevant data.

The possible data that can be collected includes stats like revenue per mile, average ride time, down time, number of accidents, and so on.

 

SmartMove System’s all-in-one solution powerfully puts a plethora of information at the manager’s fingertips to make the best data driven decisions. Data Reports and compliance can be customized and collated for client needs. Even better, SmartMove makes this data available to clients at all times from the get-go.

 

GPS Does Best When Used Right

SmartMove makes use of GPS in the best possible way by utilizing the technology to solve several problems outright. An integrated taxi booking software that does dispatching, reporting, compliance, and more will speed up operations and earnings better than disparate apps. Make the smart move today!

Contact Us and Book A Demo to see how it all works!

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Taxi Startups: Find the Right Taxi Booking & Dispatching Software https://smartmovesystems.com/blog/2022/06/07/taxi-nemt-startup-booking-dispatch-system-software-app/ https://smartmovesystems.com/blog/2022/06/07/taxi-nemt-startup-booking-dispatch-system-software-app/#respond Mon, 06 Jun 2022 19:58:56 +0000 https://smartmovesystems.com/?p=851 As the economy is recovering from the global pandemic, industries are recuperating and some are coming back even stronger. The transportation industry is no exception.

There are various reasons as to why people start transportation companies. Entrepreneurs consider high demand and lack of (good) options of transportation in the area they plan to serve.

People will always need transportation. Medical transportation demand has been on the rise, and many are capitalizing by starting an NEMT (non-emergency medical transportation) company. On another note, as society is moving towards more normalcy, the freedom to travel and enjoy social experiences has also resulted in many overcompensating for the lost last few years by going out and traveling more than before, also boosting business in transportation.

In order to optimize profitability, overhead and operating costs, it’s vital to identify a profitable system for customer booking and ride dispatching to drivers. Luckily, SmartMove Systems offers startup taxi and NEMT companies with affordable, low-cost options for custom branded online booking, dispatching, and customer support.

Made to Grow with Small Fleets

SmartMove Systems cater to the diverse needs of transportation companies. Whether you are starting with 2 vehicles or 200+, SmartMove offers options for any budget. We’ve helped small, modest fleets grow to large fleets with multiple transportation verticals and extended service areas.

Get your online booking and dispatching with SmartMove >>

Keep Up with Today’s Standards

With all of the online and mobile applications in today’s age, the customer experience (CX) and even driver experience expectations are high. This makes it even more necessary to provide convenient online booking/app options that integrate and work together with dispatching.

Make the SmartMove

Taxi and NEMT startups need an affordable option for ride management and operations. SmartMove brings high level technology at a lower cost.

It’s no wonder why more networks and operators are turning to SmartMove Systems for their transportation company operation needs.

  • Great Experience for Passenger, Driver, Operators
  • Low Cost, Affordable
  • Live GPS Vehicle Tracking
  • Easy Dispatching Platform
  • Corporate Account Portal for Your Business Clients
  • Use Android Devices
  • Advanced, In-Depth, Real-Time Reports & Financials
  • Low Cost Call Center Answering Service 
  • Custom Branded Online Booking and Mobile Apps
  • 24/7 Technical Support

Try SmartMove

Getting Started is Easy

Book a free demo today. The SmartMove team is ready to explain in-depth, the features that fit your specific needs.

Book a Demo  Questions?

Contact Us

Support/Sales: +1 (206) 886 0620

Email:  help@smartmovesystems.com

Learn more about SmartMove Systems bundled with call center services >>

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Dispatching Software Solutions with SmartMove Systems https://smartmovesystems.com/blog/2022/04/12/dispatching-software-solutions-with-smartmove-systems/ https://smartmovesystems.com/blog/2022/04/12/dispatching-software-solutions-with-smartmove-systems/#respond Tue, 12 Apr 2022 07:26:33 +0000 https://smartmovesystems.com/?p=711 Advanced Software Solutions

It’s important, when considering a transportation management system or looking to replace your existing one, to think deeply about how it works when connecting customer service agents answering phones (chats, social media, etc.) to drivers that want the ride, as well as how the customer experiences their ride verification.

SmartMove’s Comprehensive and Integrated approach to taxi dispatching provides a thorough software solution to taxi companies, their customer support, drivers, and clients.

SmartMove’s cutting edge advanced technology addresses the needs of every part of the taxi ride from the passenger to the driver, to the operations and the support team.

Passenger Experience

Passenger safety, privacy, and convenience has been thought through in SmartMove’s software solutions.

The SmartHail app provides passengers with lots of customization options and relevant information about their rides.

Web browser booking is also available from SmartMove, allowing companies to have a custom branded website booking tool for another easy booking experience. 

Privacy is ensured with passenger and driver being able to call each other with no phone numbers being revealed while saving dead miles and reducing wait times for passengers by enabling SMS communication and tracking.

SmartMove supports a variety of payment methods that’s intuitive and painless with instant digital receipts sent by email.

More details of the features and benefits can be found here:

Passenger Solutions

Driver Workflows

SmartMove’s software solution for Drivers reduces the friction of their workdays primarily through the SmartDriver App which enables them to access shift reports, fill in their logbook and send messages. 

Drivers can also rest easy with SmartMove’s advanced driver duress alarm solutions to keep them safe on the road which can be a physical panic button installed in a discreet location in the vehicle.

SmartMove Go provides a soft meter that calculates the fare based on distance traveled and works as a backup to the stand-alone meter or even works for areas outside of normal operating areas.

More driver solutions can be found here:

Driver Solutions

Fleet Operation Support

SmartMove’s cutting edge technology quickly dispatches bookings to the suitable cars and, through the Docketkiller tool, it takes care of the accounting, regulatory, insurance, and quality assurance paperwork with detailed information on the most relevant categories streamlining all processes.

SmartMove bundles call center support either on a full time or part time basis. Moreover through the SmartVoix phone system automating simple inquiries is easier than ever. 

Ask about our packages that bundles SmartMove Systems + SmartMove Call Center Services

Everything you need to run a modern, advanced transportation company.

The plethora of benefits can be read here:

Fleet Operation Solutions

 

Owner/Operator Solutions

All of these software solutions tie in with operators and owners having full access to the financials giving them unparalleled awareness and control over their business. 

SmartMove offers customized reporting that allows you to focus on the data points that matter. 

To see more of these integrations, see here:

Owner/Operator Solutions

 

Who Needs SmartMove Systems?

  • Taxi Companies
  • Non-Emergency Medical Transportation (NEMT) Companies
  • Limo Companies
  • Shuttle Transportation Companies
  • Any Transportation Company that Needs Comprehensive Trip Management

SmartMove Systems is easily scalable to grow as your business grows. Serving the needs of fleets of all sizes, from 1–200+ vehicles.

To get firsthand experience of these benefits and more, book a demo with us today!

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4 Big Ways Small Taxi Fleets Drive Growth & Profitability https://smartmovesystems.com/blog/2022/03/16/ways-small-taxi-transportation-fleet-grow-profit-dispatching-software-app-call-center/ https://smartmovesystems.com/blog/2022/03/16/ways-small-taxi-transportation-fleet-grow-profit-dispatching-software-app-call-center/#respond Tue, 15 Mar 2022 16:24:01 +0000 https://smartmovesystems.com/?p=590 Running a transportation company has its ups and downs, and taking the right steps to improve operations can make all the difference. There are a number of factors to consider when strategic planning to push your business to thrive, not just survive, in your industry. Improving profit margins, while maintaining high service standards can be achieved.

Learn how taxi/transportation companies worldwide have continued growth, in spite of the many challenges faced.

Implement Driver & Staff Incentives

It’s important to start with a team that is motivated and committed to your goals and values. Drivers are, in reality, the face of your company. Whether they are independent contractors or employees, it’s important to provide your drivers with positive experiences when they are working with you. You should make sure to invest in company appreciation through awards, prizes, and any other actions that would make them feel appreciated (big or small gestures make an impact).

Here are a few ways to build a strong team:

  • Create a desirable work culture
    • Management that is easy to work with and provides constructive feedback
    • Remove toxic personalities
    • Make it a fun place to work
  • Reward good performance
    • Feature them on social media, send a card, give a gift, acknowledge contributions, more (get creative).

 

Put Focus on Corporate Accounts

It may be surprising to hear, but taxi companies all over the world have been growing. How is that possible with Uber and Lyft, COVID, and other factors that have turned the transportation industry upside-down?

The answer is there are plenty of need for transportation that cannot be served by ride sharing apps, etc. A small fleet can double in an instant with the right corporate client.

 

 

Benefits of Developing Corporate Clients:

  • Clients will bring in regular rides
  • Another source of leads (that you didn’t have to advertise for)
  • Maintain service agreement and grow as they grow
  • Target industries with regular transportation needs:
    • Non-Emergency Medical Transportation (NEMT), Hospitality, Airport, More!

 

Keep Up with Technology

Taxi customers of today place high value on the convenient option. Simply having a phone number just won’t work, if you have goals of growing your fleet. At minimum, you should be set up on social media and have a booking tool on your website. Investing in a booking software system and mobile application that integrates with your taxi dispatch software is highly recommended to give a baseline tech standard that is expected by society these days.

  • Make it easy for customers to book
  • Make it easy for rides to be dispatched to drivers
  • Accept digital payments online
  • Provide online booking options and/or mobile app
SmartMove Taxi Software Features

 

 

Outsource Customer Support

 

Avoid the headache of having to manage and supervise a call center to support your customers and drivers.

As minimum wage is continually increasing, it’s hard for taxi companies to survive when they have to manage and fund a call center to merely answer calls and messages (equipment, internet, office rent, supervisors, turnover, benefits, more). Outsourcing inbound customer inquiries and dispatching saves taxi companies significantly in annual payroll and overhead costs.

 

When small fleets are growing, it can be financially difficult to go from a small team taking calls for your company, to constantly hiring and maintaining a team (with high expenses) to cover customer support. For this reason, taxi owners all over the world look into outsourcing to a skilled call center at lower rates, without having to do much.

 

 

Make the SmartMove

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer. 

  • Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.
  • Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware. 
  • Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

 

In conclusion, there are strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. Are you taking the right steps to optimize your transportation business?

Contact SmartMove Systems today to learn more about how we’ve helped service 70 million+ bookings.

Book a Demo Contact Us ]]>
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