Are you running a taxi or non-emergency medical transportation (NEMT) company? Ready to take the next step in leveling up your operations? 

It’s time to work with a software company that can accommodate the needs of:

Customers

Today’s transportation customer comes with expectations of convenience, quickness, quality, with digital options for paying and booking.

Drivers

Drivers are the backbone of your company and their experience matters. Driver satisfaction and loyalty can be built through ease of accepting rides, collecting payments and easy ride management and scheduling.

Dispatchers

Making the job easier for dispatchers can allow your workforce to operate with less manpower if the dispatch team is given tools like smart/automated ride dispatching and ride assignment tools.

Ownership

The right software can make all the difference. Keep all of the ride data and financials in one place, where trends can be easily monitored and decisions can be made based on hot spots in service areas and driver performance data.

See the extensive features that SmartMove provides that will allow you to

SmartMove Systems was made for growing taxi companies.

With SmartMove, you can add on features as you grow your business — making for a more cost-effective option for transportation/taxi startups. 

Innovating since 1986. Supporting the taxi industry since 2002

Taxi Startups: Schedule a Demo Today!

Are you ready to learn all the ways SmartMove Systems can take your transportation business into the fast lane?

Schedule a meeting with our team, contact us online or give us a call to get an in-depth demonstration of how SmartMove works with your business.

Book a Demo  Contact Us ]]> https://smartmovesystems.com/blog/2023/04/28/best-taxi-dispatch-booking-system-software-transportation-nemt-limo-startups-app/feed/ 0 https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/ https://smartmovesystems.com/blog/2023/04/11/3-small-fleet-taxi-transportation-ride-service-business-management-software-scalable-solutions-united-states-us-best-dispatch-app-online-booker/#respond Mon, 10 Apr 2023 18:54:37 +0000 https://smartmovesystems.com/?p=1314 A Guide on Taxi Fleet Management for Small US Fleets

The transportation industry has changed dramatically over the last decade and continues to adapt to the ever changing demands of customers. 

1. Go for corporate contracts

Creates a steady stream of income. When drivers are depending on you to give them rides, you need ways to maximize consistency to not only grow your business, but to also keep your driver onboard. 

Target your marketing and sales towards businesses that have a high volume of regular ride needs for their customers, guests, patients, and employees. This could include: hotels, event coordinators, business travelers, retirement homes/skilled nursing facilities, and medical establishments in your service area.

Non-emergency medical transportation (NEMT) is a growing sector of the transportation industry. It would be very wise to target medical businesses and establishments that accommodate the growing geriatric population (baby boomers) that will be needing transportation assistance as they become older and in need of more specialized care. 

2. Create a company culture

Form a team of drivers that are motivated towards the same goal: success of the company. Show them they are valued and play a highly important role in business growth. Genuinely show interest in creating a positive work environment, check in on any feedback they might have and celebrate their wins. When your team of drivers feels a personal connection with the company they work for, they’ll have more motivation to perform their best and represent the business in a good light with every interaction.

3. Invest in optimal customer and driver experience

• Are you allocating your budget in the right places? In order for your company to scale, you need to invest in your main driving force — your drivers and your customers.

• Make it easy

• • How happy are your drivers? Invest in tools that make it easy for them to do their job. 

• • How happy are your customers? Invest in making booking for customers easy.

Invest in software that makes it easy for your customers to book/manage rides, and easy for your drivers to accept/manage rides.

SmartMove Systems is an all-in-one tool for running your transportation business. It’s a cost-effective option that carries all the features for customer booking (online booking and mobile app with your branding, call center services, more), dispatching (smart/auto dispatching, LIVE map of driver locations and status, more), and driver tools (driver app for accepting rides, view reservations, manage financials, more).

Learn more about SmartMove Systems and why so many taxi and transportation companies run their operations with us.

Our track record and growing

Don’t just survive, thrive in the transportation industry

Are you taking the right steps to build up your customer base and fleet? If you focus on the three professional business tips mentioned earlier, you’re headed in the right direction. Gather your major decision makers, and go through these points to make sound decisions every quarter. Your goals should always be growth, and executing regular changes to adapt to the everchanging transportation industry is a smart choice.

Connect with our transportation experts at SmartMove Systems to discuss the many ways we can help you optimize your customer and driver experience through online booking tools, dispatching software, and other customized features that make managing rides easy. 

Learn more about how SmartMove Systems works: Today’s Taxi Customer & Driver Experience Standards.

Are you ready to take your taxi or transportation business into the fast lane?

The first step is to audit your operations and processes to observe improvements in efficiency and effectiveness. If you haven’t already, make sure each aspect of your operations has a Standard Operation Procedure (SOP). What many growing transportation companies realize while tracing tasks is the fact that many of their processes are outdated, and many are being done manually and are ready to be improved or automated.

Common Challenges of Taxi Operations without Software Integration

• Unhappy Customers: There are a number of factors that make up a customer’s experience. This is important to address as their continued patronage keeps your business afloat. Losing customers to long wait times can be alleviated by SmartMove Systems’ real-time online booking tool and mobile app, along with the automated dispatching system.

• Unhappy Drivers: Drivers want an easy way to accept rides. They also want to be able to see their earnings records and ride details. SmartMove Systems provide drivers with an easy to use app, where they can accept rides and manage their payouts with ease. 

SmartMove’s Contact Center Add-On

Transportation companies that operate on the SmartMove Systems platform are eligible to also have customer contact (calls, chats, emails, social media, etc) and dispatch outsourcing to our transportation focused call center.

Pain points solved by SmartMove’s Contact Center Options

• Inefficient customer service: Oftentimes, growing taxi companies are taking calls from customers and unable to manage enough staff in-house to accommodate calls, leading to long wait times and unhappy customers. SmartMove Systems offers transportation companies the opportunity to work with experienced transportation call/chat agents that are experts in learning client service areas and local specifications.

• Rising minimum wage: Transportation companies in The United States are being hit with constantly rising minimum wage requirements, and this can shrink profitability significantly, especially when growing. SmartMove Systems is able to offer transportation contact center services at a fraction of the cost to clients. 

Are you ready to take the next step to improve your transportation company’s operations with SmartMove Systems? Our sales team is ready to help. We have options to support fleets of all sizes, big or small.

How do growing companies advance their operations to the next level? The answer is SmartMove Systems’s taxi dispatch software and solutions. There are a number of factors that make SmartMove the right choice for small fleet operations. Let’s explore those reasons.

Cost Effectiveness – SmartMove Systems can be modified to fit any budget. As you grow, you can add features as needed. We’re the platform of choice for small fleets with affordable options. SmartMove automation helps assign rides to the closest drivers, making for a better experience, requiring less effort and brain power for dispatchers.

Driver Features – Your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also be able to respond to messages, access shift reports, and fill in the logbook.

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s gps
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information

Passenger Features – The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery. Tracking your incoming meal or package is now easier than ever.

With SmartHail you can be in your passengers pocket all the time and know every step of their journey.

• No login after initial setup
• Easy to use
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate etas
• Track the driver
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival

Operator Features – SmartMove also handles your accounting, legislative and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically. You can also assign promo codes at will for attracting more customers.

Call Center Integration – SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

Watch our SmartVoix video for more detailed information on this feature. You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.

Implement a Real Transportation Operations System

In conclusion, it is a natural progression to grow out manually inputting rides and contacting drivers to accept rides. The amount of manpower and attached costs necessary to keep things going that way are wasteful and eat into your profit margins. Now is the time to explore the possibilities that lie in switching over to a platform that can handle everything you need to successfully run operations for a transportation company.

Get in touch with our SmartMove team and we can guide you through your journey of growth.

As the new year progresses, it’s the perfect time for transportation companies to optimize their operations. The customer experience and the driver experience should always be top-of-mind when it comes to reflecting on the strengths and weaknesses of how your company operates. Of course, efficiency and cost-effectiveness of day-to-day operations should also be considered. 

Significance of Taxi Booking & Software in Today’s Age

With the emergence of mobile apps and ride sharing, today’s society is accustomed to easy options when it comes to reserving a ride with a transportation company. When you don’t have a booking software or dispatching system, the inconvenience the customer experiences may be the major factor as to whether or not they decide to come back and use your service.

Let’s take a look at the Top 5 Taxi Dispatch Software Features 2023

1. Customer Booking Options

Customers are what keep your business running. You need software that allows customers various options when it comes to booking a ride. Not only should they be able to call, they should also be able to conveniently book online and through a mobile app.

SmartMove provides passenger booking technology, through the custom branded online booking tool and the SmartHail app. The generic version is available for embedding in your fleets’ website, or the app can be easily branded to your fleet.  

SmartMove apps are easy to use and robust. 

2. Driver Interface

It’s important to provide your drivers with an easy to use platform that allows them to do their jobs as efficiently and stress-free as possible

What should a driver app include?

• • Receive job offers, and interact with customers.
  • Send and receive messages
  • Navigate to the next job using the phone’s GPS
  • View an ‘End of Shift’ report
  • Fill in the logbook
  • View flight Information
  • View future booking information

SmartMove’s SmartDriver App

With SmartMove, your drivers have access to SmartDriver, a state of the art app which allows them to handle bookings away from their vehicles. At the touch of a button SmartDriver will also respond to messages, access shift reports, and fill in the logbook. Your drivers will have all of the features mentioned above, and more!

3. Easy Access to Reporting & Financials

Taxi Dispatch Software should provide capabilities to easily access all ride information, driver jobs, financials, and more for accounting and performance auditing.

SmartMove reporting includes:

• Access your own data anywhere, any time
• Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
• Easily generate and send account invoices efficiently to customers
• Equip drivers and owners to easily retrieve their own end of shift reports or invoices
• Create and save custom reports for front line staff or Management use

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

4. GPS Vehicle Tracking

Dispatchers should be able to use the taxi software to manage rides with ease, in real-time with vehicle mapping and data to track and manage vehicles. 

SmartMove Taxi Dispatch Software & Booking Solutions:

• Live
• Shows all cars and their states (vacant/engaged)
• Can show booking details
• Authorized users will have access to a live map to show where the cars are and what state they are in.

SmartMove Systems: Sophisticated rule capability & customization, for managing complex booking scenarios. Built on a secure cloud-based platform.

5. Customization & Full Control

When you’re choosing a taxi/transportation software for your company, it’s important to consider the different options you need in order to make it work for your unique needs. 

SmartMove Systems has many customization options, and provides businesses with a tailor-made solution to fit their needs, within their budget. Some of these options include:

• Customize your reports and create new query reports specific to your requirements
• Customize your dispatch zones and site profiles.
• Customize your fleet rates and tariffs
• Fully customizable addresses — can be imported from a range of sources to eliminate double handling and user error.
• Customize multiple fleet profiles easily and create specific regulations for individual fleets
• Full control of your employee profiles and records.  Control employee access levels.
• Promo Codes & Vouchers
• Easy integration with call centers

Make the SmartMove

Whether your taxi or NEMT company is a small fleet or a growing, multi-state fleet, SmartMove Systems is the flexible, scalable solution that can be modified to fit the needs of your specific business.

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer.

• Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.

• Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware.

• Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

There are several strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. A powerful tool that pushes you towards success and growth is the right booking and dispatching system. 

Are you taking the right steps to optimize your transportation business?

Get in touch with our team to go over your options.

Online ride booking software, how do you upgrade it for 2023? Keeping up with the latest in technology and trends is a necessity. One trend to watch out for is high inflation. In 2022, inflation hit record high at 9.1% and closed at 7.1%. Have a game plan to take it on by considering these dimensions in the taxi business.

GPS Integration

One of the things worth revisiting in your online ride booking software is how it integrates GPS. It’s one thing to have GPS but it’s another to use it effectively.

Online ride booking software that uses GPS to not only book rides but also gather important stats. Utilizing GPS best means using it for multiple objectives. See our write up here on the specifics. But in a nutshell GPS and its data should not just be for one purpose. It needs to serve every aspect of the business.

Online Marketing

The next dimension to prepare for is online marketing. There will be more competition in 2023. It will take a lot of effort to bring your business above the din. This is especially true if you’re utilizing an app to gain more bookings.

Your online ride booking software in 2023 must acclimate to different business models. That includes settings for corporate accounts, government transit services, school transport services, and on-demand bookings.

Call Center Support

Call answering and customer service roles are best outsourced. With the Great Resignation making it harder to find workers for jobs, outsourcing increasingly makes sense with lower costs and a wider talent pool.

Data Collection

Last but not the least is the means of making data driven decisions. Your online ride booking software should seamlessly integrate and collect data and report the data according to the needs of managers and fleet operators.

All-In-One Solution

The SmartMove that makes sense is to have online ride booking software that integrates functions that serve customers, aids drivers, and gives better control to fleet management. 

SmartMove Systems has the comprehensive expertise and decades of experience to make every choice the smart choice. Book a demo today!

It’s commonplace these days for transportation companies to use GPS. As part of taxi booking software, GPS brings plenty of benefits. It’s a feature that works for passengers, drivers, and taxi operators. It does this by giving more information and control for everybody around.

Taxi Booking Software and What Passengers Like

GPS does several things at once for passengers. First of all, it lets them track where their ride is. Secondly, GPS lets passengers know their Estimated Time of Arrival (ETA). These two alone were powerful benefits that brought in passengers. This is why app-based taxi booking software beats traditional methods.

A good example of this is SmartMove Systems’ customer solution, SmartHail. It’s a customer facing app that utilizes GPS Tracking. It tracks rides at every stage of the journey and can be shared by the passenger so friends or family can track them. SmartHail can also be white labeled by clients to fit their brand.

Taxi Booking Software and Dispatching Efficiency

GPS does wonders for reducing turnaround time for all drivers. By letting drivers know immediately where their potential customer is, GPS saves so much time. Not only that, drivers get directed to their destination immediately. While it’s not perfect yet on locations, it increases the possible driver pool to draw from.

SmartMove Systems expands on this functionality with a duress/panic mode to allow other nearby cars to respond quickly including emergency services. The SmartDriver App harnesses GPS to generate a soft meter, and a whole host of stats for their electronic logbook and End of Shift Report. With this, it maximizes the objectivity and fairness in earnings.

Taxi Booking Software for Fleet Management Operations

The more you know, the better you can decide. This is where GPS helps a lot for fleet management. Firstly, GPS enables operators and owners to know where every car is. GPS, paired with the right kind of taxi booking software, lets fleet management collect relevant data.

The possible data that can be collected includes stats like revenue per mile, average ride time, down time, number of accidents, and so on.

SmartMove System’s all-in-one solution powerfully puts a plethora of information at the manager’s fingertips to make the best data driven decisions. Data Reports and compliance can be customized and collated for client needs. Even better, SmartMove makes this data available to clients at all times from the get-go.

GPS Does Best When Used Right

SmartMove makes use of GPS in the best possible way by utilizing the technology to solve several problems outright. An integrated taxi booking software that does dispatching, reporting, compliance, and more will speed up operations and earnings better than disparate apps. Make the smart move today!

Contact Us and Book A Demo to see how it all works!

Although the taxi industry was set back by the global COVID-19 pandemic, demand is progressively returning to the market as less severe virus strains are dominant and mass vaccinations have spread worldwide. 

“Over the long term, the taxi industry is expected to grow due to increasing demand for ride-hailing and ride-sharing services, increasing demand from online taxi booking channels, and an increase in the cost of vehicle ownership. Compared to other modes of transportation, increasing traffic congestion and low taxi fare are the other major factors driving the taxi market.”

Source: Mordor Intelligence Taxi Market Analysis 

Innovation is key when growing your small fleet. Taxi, NEMT, & other transportation business owners need a transportation software system for integrating booking & dispatching.

Online Bookings are Driving the Market

According to a taxi market analysis by Mordor Intelligence, one of the primary factors fueling the market’s growth is the increased usage of online cab booking platforms, mostly because of the convenience they provide to clients. They also offer simple online payment options and the flexibility of choosing the pick-up and drop-off locations.

The ease of booking through an app or online booking portal has significantly attracted customers to prefer online booking over offline booking, with most of society using the internet and smartphones for almost everything. Additionally, the availability of information on the app like ride tracking, pre-estimated ride fare, driver contact, and vehicle details has further increased the customer preference for online booking.

Keeping Up with Competitors

As you may already know, the transportation industry has changed most notably as the ride-sharing players, like Uber, Grab, and Lyft have entered the game. The ease of online/app booking and automated dispatching changed the expectations society has for transportation management, and consumers look for that same convenience. 

Many taxi and other transportation owners have been resilient in their efforts to adapt, while others have had to close the doors on their businesses. The successful companies are always looking for new ways to provide a better service to their customers, a better experience for their drivers, and a cost-effective means to optimize operations.

Make the SmartMove

It can be overwhelming to choose the right taxi software for your business. Especially if you are starting with a small fleet, you need transportation software that can cater to your growth, without breaking the bank. That’s where SmartMove Systems comes into play.

SmartMove Systems is an all-in-one, one-stop-shop for all your transportation operation needs.

• Customer Solutions

  • Custom Online Booking & Mobile Application
    • No login after initial setup
    • Easy to use
    • Fare estimates
    • ETA and car tracking
    • Pay using the app
    • Deliveries — order food and goods for collection and delivery through your app
    • Promo codes and vouchers
    • Upfront payment authentication
    • Choice of vehicle
    • Select prefilled pickup or destinations based on the travel history
    • Book for immediate pickup or pre-book
    • Accurate ETAs
    • Track the driver
    • Rate and review the driver
    • Digital receipts
    • Safe ride tracking — send a link to a friend to track your arrival
  • Corporate account portals with customizable options

• Driver Solutions

Your drivers have access to SmartDriver, a state-of-the-art app which allows them to handle bookings away from their vehicles. At the touch of a button, SmartDriver will also respond to messages, access shift reports, and fill in the logbook.

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s GPS
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information
• Easy access to job & financial information

• Fleet Operations Solutions

  • SmartMove provides you with simple cost-saving options for the daily management of your call center. Using our SmartVoix phone system, you can automate common tasks, and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.
    • See our SmartVoix video here for more detailed information on this feature.
    • You can choose to use the call center on a full time or part time basis to give you flexibility when you need it.
  • SmartMove uses leading edge technology to quickly dispatch bookings to the most suitable cars; however, it also handles your accounting, legislative, and quality insurance requirements giving you detailed information on every aspect of every job. We call these innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically.
    • At the end of every job, the driver is required to record how the fare was paid. This can be made compulsory so that the details of every payment are captured and used in the paperless reporting processes.
    • Benefit for Owner/Operator 
      • Reports available which summarize the account work done by a vehicle. 
      • Formatted as an invoice from owner to fleet 
      • Owner can check details before invoices are issued to account holders.

• Owner Operator Solutions

• • The live mapping functionality shows the location of all cars and their states, for example, if they are vacant or currently engaged. This map can also show the booking details.
  • With SmartMove, you have unlimited and full access to all of your data, all the time at no extra cost. We also offer customized and centralized reporting to ensure you get the information where and when you need it. We also give you real time access to your data and reporting tools that streamline your paperwork and reduce manual data entry.
    • Invoices to account holders for work done on account
    • Financial transactions for invoiced work and claims from owners can integrate seamlessly with MYOB or QuickBooks.
    • End-of-shift report providing a complete history of work done on a shift along with a financial reconciliation can be produced in a few seconds. This is particularly useful for fleet-owned cars.
    • An invoice from bailor (owner) to bailee (driver) for work done can also be generated to assist with financial reconciliation.
    • Web booking users can have jobs charged to their account. This might remove the need to justify claims as the users themselves have made the bookings.

Why Choose SmartMove Systems?

With over 17 years in the industry, we’ve helped taxi companies from big to small fleets (2–200+ vehicles) optimize their operations within their budget, allowing them to grow more easily. As they grow, they have been able to add more features as their budget allows, rather than spreading themselves out too thin at the get-go. Work with us for a personalized plan that fits your budget. Small fleets rave about the ease and advantages they experience with SmartMove Systems. 

Let’s Chat

Our team is experienced in providing cost-effective taxi/transportation software that make running your business easy. Schedule a demo with us, and we can show you what you can expect and what the easy onboarding process entails. 

Feel free to contact us with any questions you might have about our services, and we’ll be happy to provide answers. 

Contact Us Book a Demo Call 206-886-0620 ]]> https://smartmovesystems.com/blog/2022/11/10/small-fleet-taxi-cab-nemt-shuttle-business-operations-software-system-dispatch-app-call-center/feed/ 0 https://smartmovesystems.com/blog/2022/08/12/taxi-cab-tech-dispatch-software-review/ https://smartmovesystems.com/blog/2022/08/12/taxi-cab-tech-dispatch-software-review/#respond Thu, 11 Aug 2022 15:49:37 +0000 https://smartmovesystems.com/?p=1074 Taxi Cab Technology has been moving forward at such a fast pace that a lot of the functions and features can get pretty confusing. So here, we’ll take a look at the best features that’ll get you more bang for your buck at SmartMove’s lower cost yet integrated and comprehensive ecosystem of apps and programs.

Best Features in Review

SmartMove has a ton of great features that’s worth exploring, so you know what you’re getting. There are four dimensions to consider when thinking about taxi cab technology, and that is: the fleet operations and accounting tools, owner or operator management access, passenger app and experience, and driver app and workflows.

Fleet Operations

The best feature among the rest is the DocketKiller tool that saves you a lot of time and money as well as integrating the accounting right as the transaction happens. It does this by recording the details of the payment at the end of each job while also auto-generating the invoice in the form that the client needs for regulatory compliance.

SmartMove’s reporting and tracking tools provide a unified approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost-cutting opportunities, improve rosters, and much more.

Any recorded date can be checked for regulatory compliance. You can also set a warning time frame and an action, for example. If the vehicle registration has expired, prevent account or vehicle use.

With how the DocketKiller keeps track and prevents potential headaches, this is definitely one of the best features in our review.

Owner/Operator

One of the best features for owners and operators is that you have unlimited and complete access to all of your data at all times — at no extra cost — letting you make better, more informed business decisions. We also provide customized and centralized reporting to ensure you have access to information when and where you need it and reporting tools to help you streamline your paperwork and reduce manual data entry.

Unlike other services we won’t hostage your data in additional fees.

Another feature for owners is the live mapping functionality that tracks all cars live and shows their status whether vacant or currently engaged as well as the booking details.

Driver’s App

There’s a lot of features for drivers to like, and the best among them is hard to pick.

A potential life and money saving feature of SmartMove is the duress panic function called SmartMove Track. In a nutshell, this will inform other drivers nearby, as well as the call center, and will send a text message to the designated number. The duress panic button would be installed somewhere inconspicuous and pressing it will have the cab be monitored by the call center in a one way call without the passenger’s knowledge. Once the emergency passes, the call center will have a two-way call with the cab to ensure everything is okay and possible next steps.

Another contender for best feature for drivers would be the electronic logbook that keeps track of work done. This helps in preventing any record conflicts as well as recording extra work and adding notes on each job.

What ties in all these benefits together is the SmartDriver App that lets you access all the above features and much more, and that’s the best kind of feature.

Passenger Experience

The best feature when it comes to the passenger experience is also a tough pick, with so many of the conveniences that passengers have come to expect from SmartMove. In curating the user experience, the SmartHail App that handles the passenger side of booking can be white labeled to match the branding that your taxi company wants to achieve.

On the company side of the customer experience, SmartMove provides support to any type of payment method thus ensuring that there’s no lost business on account of payment method.

Best Features in Taxi Cab Technology

While it seems all the above features are standalones, SmartMove does it smart by integrating them in an all-in-one package that accounts for your business needs the way you want it. Any and all transitions would be assisted by our capable team.

With our extensive experience in the business, book a demo and make the SmartMove today!

A small or medium sized corporation may have an assortment of third party software vendors providing for the other moving parts of the business. Each software service may work well on its own but may not be optimized to work with the rest of the system. Another possible issue is scalability.

Here, we look into dispatch software as part of a fully functioning system. We’ll also explore how an all-in-one system brings your business on top and get powerful features at any size.

Taxi Dispatch Software as an All-In-One System

In this smartphone centered era, the best kind of taxi dispatch software has at least three core components: the passenger app, the driver app, and an admin app. These three components fill the functions of booking, dispatching, and fleet management.

SmartMove Systems does all three as well as integrating call-center operations, and accounting tools. More importantly, Smart Move’s taxi dispatch software as an all-in-one system works seamlessly with one another.

Booking with SmartHail Passenger App

A core aspect to modern taxi dispatch software is booking, which in this case, is the passenger app. A detail that impacts the bottomline immensely is ease of use. The less friction there is in user experience the more likely they are to book and repeat. The SmartHail App has no logins after the initial set up, payment can be made on app with a diversity of payment options, prefilled pick ups or destinations based on travel history, and a user interface built for ease of use.

One of the concerns that personal ride service or taxi corporations have is with building their brand. The SmartHail App can be white labeled to the client’s brand to fully give passengers the brand experience that the company is cultivating.

To see the details of the user interface and other features, book a demo.

Integrated Call Center Operations & IVR — SmartVoix

Customer service solutions that come separately may have trouble interfacing with another separate part of the corporation. This friction in systems may lead to mistakes and losses. What SmartMove has done is to integrate call center operations and IVR systems that interface seamlessly with the booking and dispatching system.

SmartVoix automates common tasks and eliminates data entry errors thus increasing call center efficiency, reliability, and transparency. It does this by providing information and call recording as well as providing advanced call queuing to prioritize important callers.

The bottomline of accurate bookings and the intricacies of the IVR and call center operation options are better fleshed out by booking a demonstration.

SmartDriver App

The second piece to modern taxi dispatch software is the driver app that allocates the rides fairly and quickly to the fleet as well as automating invoice generation. SmartDriver increases efficiency in driver workflows and benefits both the driver and the corporation’s bottomline.

SmartMove Track

This advanced duress panic system addresses the necessity of protection of human and material resources through SmartMove’s real time GPS vehicle monitoring and emergency button call monitoring to get a better handle of the situation and necessary timely response.

DocketKiller

A considerable factor that affects profits, other than sales, are administrative costs. DocketKiller is a collection of features that clinches all of the above apps and solutions together to save you time and money by reducing time taken on bookkeeping.

Corporate clients would be pleased to know that there’s unprecedented access, control, and collection of relevant data. Owners can check invoice details before issuance to account holders, that invoices are easily generated at the end of the month, and most importantly, no handling of necessary dockets as all information needed is collected and generated by the SmartMove System.

Get The Ideal Corporate Taxi Dispatch Software

Scale your fleet operations on a lower cost that gets you taxi dispatch software that handles booking, dispatching, data gathering and processing, and call center support all into one package. Get the seamless system of SmartMove and book a demonstration today.