As a small fleet owner, finding ways to increase profitability is likely at the top of your list of priorities. One way to do this is by implementing the right taxi dispatch software.

Here’s how the right taxi dispatch software can help your small fleet become more profitable:

Improved Efficiency

With taxi dispatch software, you can streamline your dispatch processes, which can help reduce downtime and increase the number of rides you can make in a day. This can lead to increased profits as you are able to take on more work.

Better Route Optimization

Taxi dispatching software can help you plan the most efficient routes for your drivers, which can save time and fuel costs. This can also help you avoid traffic and other delays, leading to more timely deliveries and increased customer satisfaction.

Related: Taxi Company Operations: Taxi Booking Software & Dispatching with GPS Tracking

Enhanced Communication

Taxi software can help improve communication between your drivers, dispatchers, and customers. This can help reduce confusion and misunderstandings, leading to a more efficient and seamless delivery process.

Greater Visibility

With vehicle dispatch software, you can track your fleet in real-time and see exactly where your drivers are and what they are doing. This can help you respond to any issues that may arise, such as a breakdown or delay, and allow you to make adjustments as needed to keep your deliveries on schedule.

Improved Customer Service

By providing your customers with real-time updates on the status of their delivery, you can improve the overall customer experience. This can lead to increased customer loyalty and more repeat business.

Related: Cost-Effective Online Ride Booking Software with Call Center Add-ons

Reduced Paperwork

Taxi booking and dispatching software can help you digitize your dispatch process, reducing the need for physical paperwork and saving time and resources.

Increased Safety

The best taxi dispatch software can help you monitor your drivers’ behavior on the road, such as speeding or hard braking, and provide them with real-time feedback to help improve safety. This can reduce the risk of accidents and keep your drivers and the public safe.

Enhanced Reporting

Automated taxi dispatch software can provide you with a wealth of data and insights, such as delivery times, fuel usage, and driver performance. This can help you identify areas for improvement and make data-driven decisions to increase profitability.

Related: Preparing Your Taxi Company for 2023: Upgrading Online Ride Booking Software

The Right Taxi Dispatch Software is The SmartMove

Overall, the right taxi dispatch software can make a significant impact on the profitability of your small fleet. By improving efficiency, optimizing routes, enhancing communication, and providing visibility, taxi dispatch software can help you drive passengers on time and keep your customers satisfied.

Additionally, the reduced paperwork, increased safety, and enhanced reporting capabilities of SmartMove Systems’ taxi dispatch software can help you streamline your operations and make more informed decisions to drive profitability. Contact us and book a demo today!

Online ride booking software, how do you upgrade it for 2023? Keeping up with the latest in technology and trends is a necessity. One trend to watch out for is high inflation. In 2022, inflation hit record high at 9.1% and closed at 7.1%. Have a game plan to take it on by considering these dimensions in the taxi business.

GPS Integration

One of the things worth revisiting in your online ride booking software is how it integrates GPS. It’s one thing to have GPS but it’s another to use it effectively.

Online ride booking software that uses GPS to not only book rides but also gather important stats. Utilizing GPS best means using it for multiple objectives. See our write up here on the specifics. But in a nutshell GPS and its data should not just be for one purpose. It needs to serve every aspect of the business.

Online Marketing

The next dimension to prepare for is online marketing. There will be more competition in 2023. It will take a lot of effort to bring your business above the din. This is especially true if you’re utilizing an app to gain more bookings.

Your online ride booking software in 2023 must acclimate to different business models. That includes settings for corporate accounts, government transit services, school transport services, and on-demand bookings.

Call Center Support

Call answering and customer service roles are best outsourced. With the Great Resignation making it harder to find workers for jobs, outsourcing increasingly makes sense with lower costs and a wider talent pool.

Data Collection

Last but not the least is the means of making data driven decisions. Your online ride booking software should seamlessly integrate and collect data and report the data according to the needs of managers and fleet operators.

All-In-One Solution

The SmartMove that makes sense is to have online ride booking software that integrates functions that serve customers, aids drivers, and gives better control to fleet management. 

SmartMove Systems has the comprehensive expertise and decades of experience to make every choice the smart choice. Book a demo today!

To properly strategize for start-ups or a small fleet, examining the fundamental needs of the business is in order. A staple in business schools and various strategists of all stripes has been Sun Tzu’s Art Of War.

And it had a gem worth living by: “If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.”

So in a nutshell, we need to know more to make better decisions, and we do that by identifying the present challenges facing start-ups and small fleets. That’s how a business strategy for taxi start-ups gets built.

If you’re starting out from scratch, here’s some food for thought:

Knowing Yourself

While there are a multitude of things to pay attention to in business, we’ll take a look at some challenges that a taxi start-up should consider when pursuing growth.

60 Second Summary Video of SmartMove Systems:

Profitability

The first and foremost consideration that makes all the others possible is profitability. There have been several ways to traditionally monetize aspects of a taxi business such as selling ad space to show on top of a vehicle or behind it and that’s still valid when feasible. There are also new business models that rely more on outside funding to sustain operations instead of organically being profitable like with ride-share companies.

The important thing when it comes to profitability is deciding how and when to be profitable. The ‘how’ means deciding the aspect of the business that makes money, and for taxi businesses, it can be finding out which areas are more profitable to have more cars in. The ‘when’ is typically related to your Return On Investment (ROI) which Investopedia states: “tells you how much money you’ve made (or lost) an investment or project after accounting for its cost.”

But more than that, a good rule of thumb to review your profitability is in the 2nd year and 5th year of operations as JP Morgan Chase notes in their research that a third of businesses quit in the second year and nearly half of all new businesses exit in their 5th year. 

When making business decisions with profitability in mind, see how these decisions can pay for themselves. For example, SmartMove’s lower cost, extensive features, and efficient & accurate reporting ticks all of the boxes including Sun Tzu’s advice about knowing yourself as a path to victory.

Staffing

The next important aspect in the taxi business is staffing — partly because, conceptually, you need to be able to trust those that work with you and for you, and partly because any enterprise that does not know its people might neglect those who deliver performance, and might keep dead wood.

The way to take care of your staff is to factor in pay, benefits, and working conditions for your drivers and management staff. Oftentimes, it’s more prudent to outsource customer service calls as they constitute a different kind of service that also requires a different set of pay, benefits, and accounting for working conditions which all require valuable time and resources that would be better spent on the core aspects of your start-up.

On that note, SmartMove provides a solution as call center operations are included and integrated in the service and can work with your own in-house call center should you wish to have your own in the future.

As noted in a book by the Transportation Research Board, compensation is the main detail that gets drivers, but it wasn’t just purely the numbers as compensation included earnings, benefits, and payment practices.

As for earnings, it might be a good idea to reference publicly available pay data as well as find out from competitors to get an edge in finding talent.

With respect to benefits, they come in two flavors: state mandated and employer provided. The former needs to be complied with so it’s important to get all above board, while juggling the conflicting needs of the staff, the state, the business, and the clients.

Now, the two dominant types in payment practices are the ‘percentage per ride deduction’ and the flat per-day/per-week lease fee, and it’s been shown that drivers have preferred the former. So to attract drivers, a percentage basis is preferable but such a system requires some software integration in the cars and the fleet operations. So another strategy for taxi start-ups here would be to use dispatch software that can record and account for rides accurately.

Customer Acquisition

The lifeblood of the business is in the customers, and while it sounds like common sense, it will take data-driven decision making to truly understand the cost of acquiring a new customer and retaining an existing one.

There are many a business strategy for taxi start-ups to find when it comes to this, and customer acquisition costs can be broadly divided into two categories: marketing expenses (ads, discounts, vouchers, social media, SEO) and operational expenses (incentives for drivers to take more rides).

While it’s important to research what works in this aspect, it’s also important to use the data generated from the business itself. Market research can be pretty expensive, and data like that can be found almost free in unexpected places like customer complaints, data generated from the dispatch software, driver inputs, and more. Integrated software solutions with many features can tie in together the different data to expand the bigger picture.

Customer’s Standards & Expectations

Last but not least, another consideration to know about as a start-up is what customers want. It’s become clear that app-based transportation is now the norm, and a lot of software-based features are expected of any modern sophisticated cab.

Features like tracking their rides, multiple payment options, and more are available with SmartMove’s SmartHail passenger app that can be white labeled to cultivate your brand.

Making the SmartMove

In each and every strategy for taxi start-ups, a lot of the success hinges on making informed business decisions. And the way forward to that is adopting a comprehensive all-in-one software solution that integrates the features and functions together to work seamlessly, efficiently, and affordably.

Make the SmartMove and book a demo today to find out more about how these challenges can be solved.

So you’ve decided to get into the transportation business.

Congratulations, you’ve come to the point where you have made the leap. Being an entrepreneur is an admirable career path that puts your fate into your own hands. You’ve probably gained experience within the transportation industry by being a driver, administrator, or fulfilled other roles within a taxi cab, non-emergency medical transportation (NEMT), or other transportation company.

Running any business is about maximizing profits and driving growth.

Starting Small

The number of vehicles in your initial fleet depends on how much funding you have, and even modest fleets with 2-10 cars are able to bring in profits. It’s important to run your company efficiently, without breaking the bank — avoiding high-costs that cut into your profit margins.

Booking & Dispatching for Small Fleets

Whatever the size of your fleet, you’ll need to invest in technology that can manage operations of your taxi company. Merely having a phone number, just won’t cut it these days. 

At minimum, every legit taxi or NEMT company should have online booking and chat support on their website, in addition to phone answering service for those that call in their bookings. 

Fleet Operation Tips: Thriving in the Taxi & NEMT Industry

SmartMove Systems offer an affordable all-in-one solution for small fleets (and big ones too). With cost-effective website booking tools, apps, and dispatching that all integrate together, your transportation company runs smoothly, giving customers and drivers convenient experiences.

Want to see the SmartMove System in action?    Book a Demo

Taking Customer Booking Calls and Dispatching Rides at Low-Cost

Not only does SmartMove provide the software needed to keep your fleet moving, they also provide packages that include transportation specialized call centers that provide you with low-cost call and chat answering service, as well as full dispatching. This eliminates the costs of running and managing staff locally at high wages and high turnover rates. 

Contact support services for booking and dispatching are available to all fleets that utilize SmartMove Systems, 24 hours a day, 365 days a year. 

What support is included?

• Customer Calls, Chat, Email, and More
• Driver training
• Staff training
• After-hours assistance
• Holiday/Weekend Coverage
• Troubleshooting and system improvements
• Assistance with specific reporting requirements
• Everyday assistance with keeping your fleet operational and at maximum efficiency

SmartMove works ‘hand in hand’ with your fleet, from fleet setup to driver and staff training.  We are available 24/7 to help you with troubleshooting and system repairs.

Low-cost operations, with all the features you need.

Working with SmartMove can make all the difference in how much it costs you to run your transportation business. It’s important to lower your costs as much as possible, without compromising the quality of your service.

Why SmartMove?

• Vehicle Mapping & Tracking

• In-Depth Reporting

• Branded App & Online Booking

• Easy Driver + Dispatching Process

• Booking + Dispatch + Call Center Integrations

• More!

When you talk to most transportation companies with large fleets, most have had modest beginnings of less than 10 cars, or even starting with a single vehicle. Many transportation business owners have had personal experience driving as a profession themselves, with their drive and ambition pushing them to run their own fleet operation.

If you are on a similar path, looking to grow your fleet in the transportation industry, learn about the different ways you can make smart moves when developing your strategy and business plan.

Decide Business Structure

Will you own the vehicles and lease them out? Will drivers use their own vehicles? There are several pros and cons to consider when choosing your structure depending on your budget and other factors.

Contract Drivers

• Taxi drivers own their own vehicles and agree to paint their cars with the taxi company colors and logo.
• Build your fleet without the obligations and regulations that come with employed drivers. Less pressure on your budget, where leases pay off vehicles and owner/operators are responsible for their vehicles. 
• Decide on how your fleet is maintained. Will you take on the costs or are drivers responsible?
• Contract drivers must operate at your standards in order to have the right to display your brand if stated in your agreement. 

Employed Drivers

• Cab companies own vehicles and hire drivers to operate them. 
• Great for Medical Transportation (NEMT) where certifications and special needs put higher liability on driver performance.
• Drivers are provided with vehicles maintained at your standard, with requirements to perform based on your operating procedures.

Low-Cost Booking + Dispatch System

When you’re starting your business with a small fleet, you’ll need affordable options for booking and dispatching rides to drivers, as well as convenient ways for your customers to book reservations.

Where can you find a cost-effective booking + dispatch system that has all of the features you need to run your transportation business? Small fleets use SmartMove Systems for affordable software that not only manages dispatching needs, but also offers solutions for online booking through website or mobile app, while also integrating with voice and chat support for customer reservations.

Outsource Customer Support & Dispatching

As growing while saving costs without losing quality is a major goal for all business owners, this is also the case for start-up or small fleet taxi companies. Successful transportation companies all over The United States, and around the world, outsource their inbound customer support calls, chats, emails, and more to specialized contact centers with agents that are trained especially for transportation. Work with contact centers exclusively or make a hybrid team (some outsourced, some in-house). Outsourcing can eliminate the headache of managing low-level employees to answer phones, not to mention these positions are typical for high turnover.

Contact support services are available to all fleets that utilize SmartMove Systems, 24 hours a day, 365 days a year.

What support is included?

• Customer Calls, Chat, Email, and More
• Driver training
• Staff training
• After-hours assistance
• Holiday/Weekend Coverage
• Troubleshooting and system improvements
• Assistance with specific reporting requirements
• Everyday assistance with keeping your fleet operational and at maximum efficiency

SmartMove works ‘hand in hand’ with your fleet, from fleet setup to driver and staff training.  We are available 24/7 to help you with troubleshooting and system repairs.

With multiple layers of redundancy protection to ensure our systems stay online all the time and to keep your fleet operating smoothly.

SmartVoix by SmartMove is a feature-rich phone system which has been customized to interface seamlessly with the SmartMove booking and dispatch system.

• Identifying the caller via the phone number
• Identifying previously recorded caller details including name and addresses
• Providing advanced call queuing to prioritize important callers
• Allowing you to take more accurate bookings and offering advanced functionality
• Recording all calls and linking them to the original booking. This provides an exceptional quality control measure.
• SmartVoix also enables you to effectively use ‘interactive voice response’ also known as IVR to speed up bookings.

See our SmartVoix video here for more detailed information on this feature.

Make a Goals List

• How many vehicles do you want to have in your fleet by the end of the year? In 3 years? 10 years? Review what exactly you need to do to hit those goals, and execute. Revisit your goals every year to see where you can improve or pat yourself on the back if you’ve exceeded your goals. Did something prevent you from growing at the pace you had expected? Maybe you had trouble hiring drivers or didn’t increase customer base. Going over your customer and driver experience can open your eyes to any stunted growth.

Make the SmartMove

Our team at SmartMove is committed to bringing small fleets an affordable option for booking and dispatching software, with features that allow for easy-to-use customer and driver apps and tools. 

Small fleets and transportation startups have grown with SmartMove. With options that scale with you and your workload, SmartMove pricing scales up and down if your fleet size or workload changes. 

Book a Demo  Contact Us  Call 206-886-0620 ]]> https://smartmovesystems.com/blog/2022/05/13/guide-taxi-nemt-transportation-operations-small-fleet-tools-software-contact-center/feed/ 0 https://smartmovesystems.com/blog/2022/04/26/tips-taxi-nemt-fleet-business-operation-system-software-app-dispatch/ https://smartmovesystems.com/blog/2022/04/26/tips-taxi-nemt-fleet-business-operation-system-software-app-dispatch/#respond Tue, 26 Apr 2022 10:18:51 +0000 https://smartmovesystems.com/?p=750 How Do Taxi & NEMT Service Companies Thrive?

The transportation industry in The United States has evolved over the last decade. With technological advances in booking, dispatching, and the overall experience, how do you (as a transportation business owner) keep up with customer and driver expectations, while keeping operations efficient and cost-effective?

While many companies have had to close their doors over the years, other transportation companies have thrived despite the many challenges that come their way. Success has come to those that focus on making decisions that improve productivity, lower overhead costs, and improve customer and driver satisfaction.

What should you consider when you’re looking to optimize your transportation business?

Custom Branded Web Booking Tool & App

When transportation service companies are growing, they must look at what current and potential customers are looking for and expect in a ride service. Not only that, you should remember that it’s important to think about the driver experience as well, since they are essentially the face of your business. Keeping these factors in mind, you should pick a taxi booking software with features that allow passengers to easily book rides, while offering drivers easy options for accepting rides from dispatchers.

Stay competitive and grow customer satisfaction with SmartMove’s advanced app and web booking tools, which can be custom branded to reflect your company. Your drivers are able to accept and manage rides with ease through the SmartMove Go Dispatch App on Android Devices for easy set up. 

LEARN MORE ABOUT SMARTMOVE APPS.      Book a Demo

The better your online presence and experience is, the better your chances to pull in a larger demographic of people that prefer to book through those digital mediums. You’ll also look more professional which doesn’t hurt, especially when you’re pitching corporate accounts that consequently lead to big bucks. You’ll be happy with the ROI.

Comprehensive Reporting and Record Keeping

How do you handle your accounting, legislative and quality assurance requirements? Do you have real time access to your data and reporting tools to streamline paperwork and reduce manual data entry? It’s important to have a system in place that allows you to access and analyze driver performance and business financials at any given moment.

Docketkiller by SmartMove Systems

SmartMove’s innovative accounting features DocketKiller as they eradicate paperwork and save you time and money by streamlining your book-keeping processes dramatically.

At the end of every job, the driver is required to record how the fare was paid.  This can be made compulsory so that the details of every payment are captured and used in the paperless reporting processes.

• • • Invoices to account holders for work done on account
    • Financial transactions for invoiced work and claims from owners can integrate seamlessly with MYOB or QuickBooks.
    • End-of-shift report providing a complete history of work done on a shift along with a financial reconciliation can be produced in a few seconds. This is particularly useful for fleet-owned cars.
    • An invoice from bailor (owner) to bailee (driver) for work done can also be generated to assist with financial reconciliation.
    • Web booking users can have jobs charged to their account. This might remove the need to justify claims as the users themselves have made the bookings.

Learn More About SmartMove Features

Unlike in many other dispatch systems, YOU maintain control of ALL of your data at NO EXTRA COST which means UNLIMITED access always. With this access to unlimited reporting, you have an unprecedented level of control over your business.

Ready for Growth

When you’re running a business, you should be pushing towards growth, but are your transportation company operations ready for scaling, new acquisitions, or expanding to new territories? Be sure to work with a booking and dispatching system that can cater to your needs. 

Are you a taxi or NEMT startup? Find one that can accommodate your small fleet and grow with you.

SmartMove has options that scale with you and your workload. Our pricing scales up and down if your fleet size or workload changes. Additionally, if you need extra call-center support, or if you’d prefer not to have your own staff on around-the-clock, you can activate our call-center services to manage overflow or handle preferred time slots when your staff members are unavailable. 

Fleets of All Sizes, 

From 1-200+ Vehicles.

Make the SmartMove

SmartMove Systems is a global leader in booking and dispatch systems, serving Taxi Networks, Non-Emergency Medical transportation (NEMT) Operators, Fleets, Rideshare Operators, Paratransit, Livery, and Shuttle service providers with lower-cost & scalable booking, dispatch and integrated call-center solutions. 

SmartMove has been supporting the taxi industry for over 17 years, and we value providing a high-quality customizable approach to our customers. 

Book a Demo  Call 206-886-0620  Contact Us

The transportation experience has evolved and taxi companies have thrived through challenges by adapting to new customer and driver expectations. 

Does your booking and dispatching software match up to those standards? Your taxi software of choice should optimize the experience of all participating parties: the drivers, the dispatchers, and customers. 

What are the most important features that your taxi booking & dispatching software should have?

1. Vehicle Mapping & Tracking

Dispatchers should be able to manage drivers with ease in real-time with vehicle mapping and data to track and manage vehicles.

SmartMove Taxi Dispatching & Booking Software:

• • Live
  • Shows all cars and their states (vacant/engaged)
  • Can show booking details
  • Authorized users will have access to a live map to show where the cars are and what state they are in.

SmartMove Systems: Sophisticated rule capability & customization, for managing complex booking scenarios. Built on a secure cloud-based platform.

2. In-Depth Reporting

Taxi Dispatch Software should provide capabilities to easily access all ride information, driver jobs, financials, and more for accounting and performance auditing.

SmartMove reporting includes:

• • Access your own data anywhere, any time
  • Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts
  • Easily generate and send account invoices efficiently to customers
  • Equip drivers and owners to easily retrieve their own end of shift reports or invoices
  • Create and save custom reports for front line staff or Management use

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

3. Branded App & Online Booking

Level up your taxi brand and get more rides with an online booking tool and mobile app that works directly with your taxi booking and dispatching software. There should also be the option for customer Account Portals for easy management of multiple reservations, payment functions, corporate accounts, etc. There are taxi operations software that offer these services, like SmartMove Systems.

SmartMove provides passenger booking technology, through the Custom branded online booking tool and the SmartHail app. The generic version is available for embedding in your fleets’ website, or the app can be easily branded to your fleet.  

SmartMove apps are easy to use and robust. 

Taxi companies are shifting away from bulky and hard-to-install hardware of the past. 

SmartMove can interface with most external meters to automatically record fares at the end of a job or alternatively you can use the inbuilt soft meter.  This ensures that you know exactly how much your cars are taking.

4. Easy Driver + Dispatching Process

How easy is it for your dispatchers to reach your drivers? The best taxi dispatch software allows dispatchers to assign rides easily, while drivers have the ability to seamlessly accept rides.

The SmartDriver App gives drivers the ability to accepts jobs, track flights, manage bookings and more!

Learn more about The SmartDriver App:

• Receive job offers, and interact with them.
• Send and receive messages
• Navigate to the next job using the phone’s gps
• View the ‘End of Shift’ report
• Fill in the logbook
• View flight Information
• View future booking information

5. Booking + Dispatch + Call Center Integrations

Your taxi booking and dispatch software should seamlessly integrate between customer calls or online/app booking with dispatchers that assign the rides to drivers that can easily accept the job.

YOU have the choice when it comes to how you would like your customers serviced with SmartMove Taxi Booking & Dispatching Systems.

Your Network may choose to:

• • Have local staff take calls & inquiries, in-house
  • Bureau locally during the day and outsource to a Call Center after hours
  • Use the services of the SmartMove Call Center all the time.

SmartVoix by SmartMove is a feature rich phone system which has been customized to interface seamlessly with the SmartMove booking and dispatch system.

SmartVoix enables call centers to multiply efficiency, reliability and traceability by automating common tasks and eliminating data entry errors.

• • Identifying the caller via the phone number
  • Identifying previously recorded caller details including name and addresses
  • Providing advanced call queuing to prioritize important callers
  • Allowing you to take more accurate bookings and offering advanced functionality
  • Recording all calls and linking them to the original booking. This provides an exceptional quality control measure.
  • SmartVoix also enables you to effectively use ‘interactive voice response’ also known as IVR to speed up bookings.

SmartMove: Helping Taxi Operators in the United States and Beyond

SmartMove Systems exists to provide an all-in-one solution for taxi fleets. Pick and choose what your transportation company needs, SmartMove has options for fleets of all sizes, from 1-200+ vehicles. 

Over 70 Million Bookings Serviced

 Book a Demo Contact Us

Learn how taxi/transportation companies worldwide have continued growth, in spite of the many challenges faced.

Implement Driver & Staff Incentives

It’s important to start with a team that is motivated and committed to your goals and values. Drivers are, in reality, the face of your company. Whether they are independent contractors or employees, it’s important to provide your drivers with positive experiences when they are working with you. You should make sure to invest in company appreciation through awards, prizes, and any other actions that would make them feel appreciated (big or small gestures make an impact).

Here are a few ways to build a strong team:

• Create a desirable work culture
  • Management that is easy to work with and provides constructive feedback
  • Remove toxic personalities
  • Make it a fun place to work
• Reward good performance
  • Feature them on social media, send a card, give a gift, acknowledge contributions, more (get creative).

Put Focus on Corporate Accounts

It may be surprising to hear, but taxi companies all over the world have been growing. How is that possible with Uber and Lyft, COVID, and other factors that have turned the transportation industry upside-down?

The answer is there are plenty of need for transportation that cannot be served by ride sharing apps, etc. A small fleet can double in an instant with the right corporate client.

Benefits of Developing Corporate Clients:

• Clients will bring in regular rides
• Another source of leads (that you didn’t have to advertise for)
• Maintain service agreement and grow as they grow
• Target industries with regular transportation needs:
  • Non-Emergency Medical Transportation (NEMT), Hospitality, Airport, More!

Keep Up with Technology

Taxi customers of today place high value on the convenient option. Simply having a phone number just won’t work, if you have goals of growing your fleet. At minimum, you should be set up on social media and have a booking tool on your website. Investing in a booking software system and mobile application that integrates with your taxi dispatch software is highly recommended to give a baseline tech standard that is expected by society these days.

• Make it easy for customers to book
• Make it easy for rides to be dispatched to drivers
• Accept digital payments online
• Provide online booking options and/or mobile app

Outsource Customer Support

Avoid the headache of having to manage and supervise a call center to support your customers and drivers.

As minimum wage is continually increasing, it’s hard for taxi companies to survive when they have to manage and fund a call center to merely answer calls and messages (equipment, internet, office rent, supervisors, turnover, benefits, more). Outsourcing inbound customer inquiries and dispatching saves taxi companies significantly in annual payroll and overhead costs.

When small fleets are growing, it can be financially difficult to go from a small team taking calls for your company, to constantly hiring and maintaining a team (with high expenses) to cover customer support. For this reason, taxi owners all over the world look into outsourcing to a skilled call center at lower rates, without having to do much.

Make the SmartMove

Booking & Dispatching Software + Customer Support Services

If you are looking to advance your taxi or transportation company, SmartMove is the answer. 

• Small fleet? No Problem. SmartMove Systems provides transportation companies of all sizes (from 1 to 200+ vehicles) with everything they need to succeed. Large fleets scale to new territories and acquisitions with SmartMove seamlessly.
• Manage Business Through Android Devices. SmartMove makes it easy to dispatch rides to drivers via Android App. Gone are the days of bulky and difficult-to-set-up hardware. 
• Call Center Services Bundle. Ready to grow but don’t know where to begin when you want to start outsourcing your calls? SmartMove Systems offers support agents you can trust that can take your calls, chats, emails, and more. Choose from the pricing structure that fits your budget & needs.

In conclusion, there are strategic moves you can make as a taxi owner/operator to improve your operations and bottom line. Are you taking the right steps to optimize your transportation business?

Contact SmartMove Systems today to learn more about how we’ve helped service 70 million+ bookings.